Access Health & Avera Medical Group — Brookings, SD
Primary Care • Brookings, SD • Since 1897
About
Access Health & Avera Medical Group — Brookings, SD Brookings - About: Avera Health is a nonprofit, fully integrated regional health system based in Sioux Falls, SD, serving five-state region (SD, MN, IA, NE, ND) with more than 300 locations and 60+ specialties. Avera Medical Group operates physicians and advanced practice providers across ~200 locations in the region. - Brookings presence: Avera Medical Group has facilities in Brookings, SD, under the Access Health & Avera Medical Group umbrella, offering primary care and specialty services as part of Avera’s regional network. - Network scope: 72,000+ square miles, nearly 1 million population served; large employer in SD; health plans available through Avera Health Plans (SD and IA). - Contact/overview: Headquarters in Sioux Falls; main phone: 1-605-322-4700. For Brookings details, visit the Avera/Brookings location page on avera.org.
Clinic Type
Primary Care
Address
400 22nd Ave, Brookings, SD 57006
Phone
+1-605-697-9500
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Opening Hours
Sunday 9 AM – 12 PM; Monday 8 AM – 7 PM; Tuesday 8 AM – 7 PM; Wednesday 8 AM – 7 PM; Thursday 8 AM – 7 PM; Friday 8 AM – 7 PM; Saturday 9 AM – 12 PM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Sunday?
Sunday 9 AM – 12 PM
What are the hours for Monday?
Monday 8 AM – 7 PM
What are the hours for Tuesday?
Tuesday 8 AM – 7 PM
What are the hours for Wednesday?
Wednesday 8 AM – 7 PM
What are the hours for Thursday?
Thursday 8 AM – 7 PM
What are the hours for Friday?
Friday 8 AM – 7 PM
What are the hours for Saturday?
Saturday 9 AM – 12 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.4/5 (58 reviews (aggregate on Birdeye))
- Owldali: 3.4/5 (47 reviews (reported on Owldali))
- Birdeye: 4.0/5 (4 reviews (specifically for Behavioral Health))
Patients praise
- High praise for the compassion, attentiveness, and listening skills of specific doctors and nurse practitioners
- Recognition of knowledgeable and professional care provided by individual medical staff members
- Positive experiences reported with behavioral health and therapy services
- Strong patient recommendations for specific providers like Dr. Mary Ahlers and Amy Nelson, NP
Common complaints
- Concerns regarding billing practices and lack of flexible payment plans
- Reports of long wait times for appointments
- Instances of perceived rude or dismissive staff interactions at the front desk or with nursing staff
- Specific complaints about emergency department care or inadequate testing leading to dissatisfaction
"Dr. Ahlers and her nurse are absolutely amazing. I would highly recommend."
— Avera.org patient feedback survey"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan."
— Birdeye review"I waited over an hour for my appointment. Absolutely ridiculous... This office will bill you and your insurance outrageous prices while not doing anything helpful at all."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mammogram screenings in Sioux Falls for Breast Cancer Awareness Month — Oct 13, 2025
- Kraus-Anderson completes new Yorkshire Medical Office Building in Brookings, S.D. | Kraus-Anderson — Oct 22, 2025
- Next generation of Avera Medical Group leaders build on strong legacy - SiouxFalls.Business — Jul 29, 2025
- Incentives available for new respiratory therapists in South Dakota | South Dakota State University — Oct 1, 2025
- 🏥 Multiple Healthcare Openings in Brookings, SD – Flexible & Rewarding Roles - NewsBreak — Jul 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Brookings
Brookings Health System is a nonprofit, city-owned health system based in Brookings, SD, founded in 1907. It operates as an independent organization offering a full spectrum of inpatient and outpatient services, including primary and specialty care, surgical services, emergency care, imaging, rehab and therapy, obstetrics, long-term and short-term care, and home health. The system includes Brookings Hospital (49 beds), The Neighborhoods at Brookview (79-bed skilled nursing), Brookhaven Estates (senior living), Arlington Medical Center, White Medical Clinic, Volga Medical Clinic, and Yorkshire Eye Clinic & Optical. It is private ownership with 10 locations across the United States (primarily in South Dakota), employs about 78 staff, and maintains family of clinics and extended care facilities. Contact: info@brookinghospital.com; main phone lines: (605) 696-9000 / (605) 696-8860. Homepage: brookingshealth.org.
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