Washington's Community Health Centers

Patients praise

• Some patients praise the clinical staff for being helpful, thorough, or empathetic when seen
• Appreciation for accessible services for the community regardless of insurance or immigration status
• Occasional reports of efficient, same-day care for specific procedures or urgent needs
• Helpfulness of individual nurses or doctors who listened to patient concerns

Common complaints

• Long wait times for appointments and at the clinic
• Administrative and scheduling errors (e.g., lost referrals, incorrect appointment availability)
• Difficulty reaching staff or receiving follow-up communication
• Perceived lack of empathy or poor bedside manner from some providers and after-hours staff
• Issues with prescription handling and test results communication