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Clinic Type

Internal Medicine

Address

1223 S Gear Ave Ste 304, West Burlington, IA

Phone

319-768-3200

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal medicine
  • physicians & surgeons

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • rater8 (Kelly Samberg, ARNP): 5.0 (13 Ratings)
  • rater8 (Dr. Pauline Mungai, MD): 4.9 (27 Ratings)
  • healthgrades (Southeast Iowa Regional Medical Center—West Burlington): Not clearly stated in provided excerpt (Not clearly stated in provided excerpt)
  • hospitalstats.org (Southeast Iowa Regional Medical Center): Overall Patient Rating: AVERAGE (Not provided)

Patients praise

  • Kind/thorough clinicians who take time to explain and listen
  • Good communication from nurses/doctors
  • Clean facilities
  • Ability to get appointments quickly (in some reviews)

Common complaints

  • Staff responsiveness issues (not responding quickly / not getting help when requested)
  • Administrative/phone support can be rude or unhelpful (in some reviews)
  • Care coordination/lab process problems (e.g., multiple blood draws, test handling issues, delays)
  • Scheduling delays and long waits in some cases

"“I had a productive visit… She answered all my questions…” and “The front office staff were exceptionally …”"

— greatriverhealth.org location page (Internal Medicine—West Burlington)

"“Was stuck 5 times… A few days later… failed to refrigerate one of the tests… So the appointment was a waste of time and money. I waited 3 months…”"

— localitybiz.com patient reviews for Internal Medicine—West Burlington

"“Overall Patient Rating: AVERAGE”"

— hospitalstats.org ratings page

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Great River Health is a nonprofit regional health system based in West Burlington, Iowa, serving southeast Iowa, west-central Illinois, and northeast Missouri. It operates Southeast Iowa Regional Medical Center (Fort Madison and West Burlington) plus Henry County Health Center (Mount Pleasant) and more than 30 clinics in Burlington, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, New London, Wapello, Wayland, West Burlington, and Winfield. Internal Medicine-related capabilities likely include: - Primary care and internal medicine services across multiple clinics - Access to specialty services via affiliated hospitals and clinics - Integrated care across acute, rehabilitative, skilled, and long-term care - Comprehensive outpatient services through a network of clinics and urgent care Key specifics from the patch: - Services offered generally under the system include cardiology, general and vascular surgery, hematology, infectious diseases, mental health, nephrology, orthopedics, pediatrics, pulmonology, rheumatology, urology, weight loss, women’s health, wound & hyperbaric medicine, and more. - Locations: Burlington, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, New London, Wapello, Wayland, West Burlington, Winfield. - HQ: 1221 South Gear Avenue, West Burlington, IA 52655. If you’re specifically seeking Internal Medicine services in Burlington: - Look for primary care/internal medicine physicians within the Southeast Iowa Regional Medical Center network and associated clinics in Burlington and West Burlington. - You can contact publicrelations@greatriverhealth.org or call 319-768-1000 for referrals or to confirm internal medicine availability.

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