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Clinic Type

Internal Medicine

Address

St. James Hospital - Family and Internal Medicine, Butte, MT (clinical location within Intermountain Health system; specific street address not provided in extracted text)

Phone

//385-297-4198

Email

intermountainnews@imail.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family medicine
  • Internal medicine

Team

  • Tony G. Ballensky, Nurse Practitioner — NP
  • Courtney B. Certain, Doctor of Osteopathic Medicine — DO
  • Michael E. Chan, Doctor of Medicine — MD

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News & World Report: 4 out of 5 (US News)
  • Google: 3.3 out of 5 (180 (Google Ratings))
  • SeniorCare.com: 3.3 out of 5
  • MedicalRecords.com: 2.9 out of 5 (45)
  • SeniorHealthDatabase.com: 2 out of 5

Patients praise

  • some staff members described as kind and attentive
  • positive experiences with specific health programs, such as diabetes prevention support
  • instances of staff providing immediate assistance in emergency situations

Common complaints

  • reports of perceived lack of compassion and dismissive care from staff and providers
  • complaints regarding long wait times and perceived unprofessionalism
  • allegations of diagnostic errors or overlooking serious medical conditions
  • frustrations with billing and perceived lack of financial assistance

"Although short staffed everyone was kind and many of them were very attentive."

MedicalRecords.com review

"The cancer center treated my mother... like a junkie when she called them... These people are heartless, and cruel."

SeniorCare.com review

"The doctor DOES NOT listen to what is wrong... I am convinced that those people will literally let you die before they lift a finger to help."

MedicalRecords.com review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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