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About

CHESI (Community Health & Emergency Services Inc.) is a nonprofit Federally Qualified Health Center serving southern Illinois with primary medical, dental, behavioral, ancillary, and specialty services across 9 primary care access points in 7 counties. Headquartered in Carbondale, IL (founded 1981), CHESI operates 15 offices in the U.S., including locations in Cairo (Cairo clinic) and Tamms, offering in-person and telemedicine appointments. They focus on broad access to comprehensive care, with recent activity noting community events (e.g., anniversary celebration in Cairo) and ongoing recruitment. Contact: (618) 457-0450. Website: chesi.org.

Clinic Type

Dentistry

Address

1250 Cedar Court, Carbondale, IL 62901, US

Phone

+1-855-692-4374

Email

sturner@chesi.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Telemedicine for visits

Services Offered

  • Primary medical care
  • Dental services
  • Behavioral healthcare
  • Telemedicine
  • Specialty medical services
  • School physicals
  • Community outreach and health education

Insurance & Payment

—

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Illinois Beautihost / External Review Aggregators: Average rating is mixed, with individual reviews ranging from 1 to 5 stars (Limited public reviews available across aggregate sites)

Patients praise

  • Attentive and professional medical staff
  • Quality of medical care provided
  • Willingness of staff to answer patient questions

Common complaints

  • Billing and payment processing issues, specifically with FSA/HSA cards
  • Difficulties with insurance claims filing and coverage denials
  • Communication barriers regarding online patient portals and appointment scheduling
  • Long wait times to see providers

"Doctors were very nice. They answered all of my questions. Very much attentive to their patients. Good quality medical care."

— Lisa Chavarria (Reviewer)

"I am not sure if the staff is trained on how to deduct funds from FSA/HSA accounts... This causes inconveniences that could be avoided."

— Damenya Howard (Reviewer)

"Terrible place to go the state needs to step in and shut them down never get to see a doctor takes hrs even with insurance..."

— Mike Rhodes (Reviewer)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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