Emergency Department - Calais Community Hospital
Emergency Medicine • Calais, ME
About
Calais Community Hospital’s Emergency Department - 24-hour physician-staffed emergency department at a 25-bed critical access facility in Calais, Maine. - Part of a broader acute care hospital offering a wide range of services (orthopedics, rehabilitation, radiology, lab, nursing, pain management, podiatry, respiratory care, and more). - Hospital operates as a non-profit with about 24 staff and annual revenue in the $25–$50 million range. - Located at 24 Hospital Lane, Calais, ME 04619 (HQ).
Clinic Type
Emergency Medicine
Address
24 Hospital Ln, Calais, Maine 04619, US
Phone
+12074547521
molly.fletcher@calaishospital.org
Opening Hours
Emergency Department is staffed 24 hours a day
Emergency Care
Yes
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3 out of 5 stars (2 reviews)
- Healthgrades: 81% of patients gave a rating of 9 or 10, though 68% would definitely recommend the hospital (6% lower than national average)
- calais-maine.uscompanies.net: Mixed ratings ranging from 1/5 to 5/5 stars (5 reviews)
Patients praise
- some patients report positive, quick, and professional experiences
- occasional praise for kindness and thoroughness of specific providers
Common complaints
- long wait times in the emergency department
- perceived rudeness or lack of empathy from nursing and medical staff
- concerns regarding staffing levels and the use of rotating/temporary doctors
- perceived lack of thoroughness or competency in medical care
"It was clean, everyone was kind, professional, and thorough, and I was in and out quickly."
— Birdeye reviewer"Took my mom and we have been waiting over 4 hours and she still hasn't seen a doctor. The nurses have been nothing but rude."
— calais-maine.uscompanies.net reviewer"The revolving doctors and understaffed nursing leaves patients without adequate and consistent care."
— Birdeye reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- News and Events - Calais Community Hospital — Oct 14, 2025
- Baileyville Medical Center - Calais Community Hospital — Jul 11, 2025
- Family Medicine - Calais Community Hospital — Oct 10, 2025
- Specialty Services - Calais Community Hospital — Oct 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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