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About

Calais Community Hospital is a 25-bed critical access hospital in Calais, Maine, with a 24-hour physician-staffed emergency department. It offers a broad range of services including family medicine, orthopedics, radiology, laboratory, rehabilitation, respiratory care, pain management, podiatry, nursing, case management, and nutrition services. The hospital serves acute and swing bed patients and operates across four locations in the United States. The latest highlights mention ongoing hiring and community updates, with a focus on expanding local healthcare access. If you’re specifically seeking pediatric services, note that while the facility provides extensive general and emergency care, the summary does not explicitly confirm dedicated pediatric departments; you may want to contact the hospital directly to confirm current pediatric offerings.

Clinic Type

Pediatrics

Address

Calais, ME

Phone

454-8195

Email

molly.fletcher@calaishospital.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Pediatric services
  • Family Medicine
  • Pediatrics (pediatric services)
  • Primary care

Team

  • Dr. Joann Kaplan, Pediatrician; affiliated with Down East Community Hospital; part-time at Calais Community Hospital Family Medicine — Pediatrician

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Hospitalidée (Centre Hospitalier de Calais, France): 2.9/5 stars (139 reviews)
  • Birdeye (Calais Regional Hospital, Maine, USA): 3/5 stars (2 reviews)

Patients praise

  • Recent expansion of pediatric services to improve access in the Calais, Maine area
  • Positive feedback on initial reception and rapid access at some emergency services
  • Some patients report professional and thorough care during specific visits

Common complaints

  • Perceived lack of empathy and professionalism among some staff members
  • Concerns regarding poor communication and follow-up care
  • Long wait times and administrative issues at emergency services
  • Issues with facility comfort, such as room temperatures

"Des témoignages décrivent un manque de professionnalisme, voire des moqueries envers les patients. Un manque de discrétion professionnelle est également pointé du doigt."

Gambin (referring to Centre Hospitalier de Calais, France)

"Très déçue par mon passage aux urgences pédiatriques. Le personnel m’a semblé pas du tout professionnel, riant et plaisantant dans leur bureau des patients (y compris de moi)."

LocalityBiz (referring to Centre Hospitalier de Calais, France)

"I just moved to the area and was nervous to have to go here because of the low stars but it was honestly as great of an experience that an ER trip could be."

Birdeye (referring to Calais Regional Hospital, Maine, USA)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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