West Caldwell - The Doctors' Office Walk-In Urgent Care
Family Medicine • Caldwell, NJ • Since 2009
About
The Doctors' Office Urgent Care offers walk-in, state-of-the-art urgent care for non-life-threatening conditions in New Jersey. Key details relevant to West Caldwell: - Locations: Four offices in New Jersey, including West Caldwell at 556 Passaic Ave, West Caldwell, NJ 07006. - Hours: Open 7 days a week with extended hours (Mon–Fri 8:30 AM–8:00 PM); weekend hours vary by location (Paramus: Sat 9 AM–6 PM, Sun 9 AM–6 PM; West Caldwell: Sat–Sun 9 AM–4 PM). - Services: Fast-track urgent care with Board Certified physicians; on-site digital X-ray and EKG; suitable for adult and pediatric non-life-threatening illnesses; can perform pre-surgical clearances, pre-employment/school physicals, travel and occupational medicine. - Accessibility: Walk-ins accepted; no appointment needed. - Contact: Main phone 973-808-2273. If you’re specifically seeking care in West Caldwell, call ahead to confirm current hours and availability at the West Caldwell location.
Clinic Type
Family Medicine
Address
556 Passaic Avenue, West Caldwell, NJ 07006
Phone
(973) 808-2273
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Opening Hours
Monday–Sunday 8:00am–9:00pm (Sunday 8:00am–8:00pm on some weeks per site; as listed: Mon–Sun 8:00am–9:00pm except Sunday 8:00am–8:00pm)
Services Offered
Insurance & Payment
Online check-in, PayMD (online payments), Walk-in payments
Languages Spoken
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Pricing
FAQs
Do I need an appointment?
Appointments are never needed.
Is there a wait time?
Minimal wait times; wait times are Minutes, not hours.
What are the hours of operation?
Monday: 8:00am – 9:00pm; Tuesday: 8:00am – 9:00pm; Wednesday: 8:00am – 9:00pm; Thursday: 8:00am – 9:00pm; Friday: 8:00am – 9:00pm; Saturday: 8:00am – 8:00pm; Sunday: 8:00am – 8:00pm.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google (via Birdeye/aggregate): 4.6/5 stars (4,819 reviews)
- Yelp (via MapQuest): 2.5/5 stars (138 reviews)
Patients praise
- Convenient extended hours and open 365 days a year
- Friendly and efficient service reported by some patients
- Seamless visit experiences with minimal wait times for others
- Accessibility for walk-ins without appointments
Common complaints
- Long and unpredictable wait times, even with appointments
- Poor communication from staff regarding delays
- Perceived lack of urgency or professionalism in patient care
- Issues with prescription accuracy and pharmacy coordination
- Rude or indifferent behavior from some medical and front-desk staff
"I had a confirmed 5:30pm appointment (I even arrived early at 5:00pm as the message instructed). I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication."
— LocalityBiz (User Review)"Excellent quality, staff was friendly and efficient even though I came near closing time. I felt seen to, attended to, and given the best care. Absolutely cannot recommend them enough."
— Yelp (User Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kent Kim, MD - Emergency Medicine Physician in Union, NJ — May 14, 2026
- Cornelia E. Sherman, CSW - Clinical Social Worker in West Caldwell, NJ — May 14, 2026
- The Doctor's Office provides comprehensive care under one roof — Feb 20, 2026
- AM/PM Urgent Care Creates Joint Venture With Englewood Health - Journal of Urgent Care Medicine — Jul 14, 2025
- West OC Your Doc's In Moving to 10th Street - 47abc — Dec 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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