West Caldwell - The Doctors' Office Walk-In Urgent Care
Internal Medicine • Caldwell, NJ • Since 2009
About
The Doctors' Office Urgent Care offers walk-in, state-of-the-art urgent care for non-life-threatening conditions in New Jersey. Key details relevant to West Caldwell: - Locations: Four offices in New Jersey, including West Caldwell at 556 Passaic Ave, West Caldwell, NJ 07006. - Hours: Open 7 days a week with extended hours (Mon–Fri 8:30 AM–8:00 PM); weekend hours vary by location (Paramus: Sat 9 AM–6 PM, Sun 9 AM–6 PM; West Caldwell: Sat–Sun 9 AM–4 PM). - Services: Fast-track urgent care with Board Certified physicians; on-site digital X-ray and EKG; suitable for adult and pediatric non-life-threatening illnesses; can perform pre-surgical clearances, pre-employment/school physicals, travel and occupational medicine. - Accessibility: Walk-ins accepted; no appointment needed. - Contact: Main phone 973-808-2273. If you’re specifically seeking care in West Caldwell, call ahead to confirm current hours and availability at the West Caldwell location.
Clinic Type
Internal Medicine
Address
556 Passaic Avenue, West Caldwell, NJ 07006
Phone
(973) 808-2273
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Opening Hours
Monday–Sunday 8:00am–9:00pm (open 365 days a year; Saturday and Sunday 8:00am–8:00pm)
Emergency Care
Non-life-threatening urgent care; alternative to emergency department for non-life-threatening conditions
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
Hours are Mon-Sun 8:00am–9:00pm (9:00pm on Sundays and Saturdays 8:00pm).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google aggregated reviews: 4.6/5 stars (based on 4,819 reviews) (4,819)
Patients praise
- Friendly and courteous staff in some instances
- Convenient location and extended hours (including weekends/holidays)
- Helpful for non-life-threatening illnesses when primary doctor is unavailable
- Efficient care for minor injuries in some positive experiences
Common complaints
- Long wait times despite appointments or calling ahead
- Poor communication and responsiveness from staff
- Frustrating experiences with prescription fulfillment/pharmacy coordination
- Perceived inconsistency in quality of care (e.g., concerns about staff behavior or feeling overlooked)
"I had a confirmed 5:30pm appointment (I even arrived early at 5:00pm as the message instructed). I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication."
— LocalityBiz (Patient Review)"It was a seamless visit from start to finish. Everyone was super nice and the wait time was minimal even though the waiting..."
— MapQuest (Patient Review)"Excellent staff, excellent care - truly a lifesaver when I came in at 9:30 last night with a sliced up thumb. Staff was incredibly friendly and courteous."
— LocalityBiz (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kent Kim, MD - Emergency Medicine Physician in Union, NJ — May 14, 2026
- Cornelia E. Sherman, CSW - Clinical Social Worker in West Caldwell, NJ — May 14, 2026
- The Doctor's Office provides comprehensive care under one roof — Feb 20, 2026
- AM/PM Urgent Care Creates Joint Venture With Englewood Health - Journal of Urgent Care Medicine — Jul 14, 2025
- West OC Your Doc's In Moving to 10th Street - 47abc — Dec 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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