West Caldwell - The Doctors' Office Walk-In Urgent Care
Primary Care • Caldwell, NJ • Since 2009 • West Caldwell only (local information mentions surrounding towns) locations
About
The Doctors' Office Urgent Care offers walk-in, state-of-the-art urgent care for non-life-threatening conditions in New Jersey. Key details relevant to West Caldwell: - Locations: Four offices in New Jersey, including West Caldwell at 556 Passaic Ave, West Caldwell, NJ 07006. - Hours: Open 7 days a week with extended hours (Mon–Fri 8:30 AM–8:00 PM); weekend hours vary by location (Paramus: Sat 9 AM–6 PM, Sun 9 AM–6 PM; West Caldwell: Sat–Sun 9 AM–4 PM). - Services: Fast-track urgent care with Board Certified physicians; on-site digital X-ray and EKG; suitable for adult and pediatric non-life-threatening illnesses; can perform pre-surgical clearances, pre-employment/school physicals, travel and occupational medicine. - Accessibility: Walk-ins accepted; no appointment needed. - Contact: Main phone 973-808-2273. If you’re specifically seeking care in West Caldwell, call ahead to confirm current hours and availability at the West Caldwell location.
Clinic Type
Primary Care
Address
556 Passaic Avenue, West Caldwell, NJ 07006
Phone
(973) 808-2273
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Opening Hours
Hours of Operation: Monday–Sunday 8:00am – 9:00pm (Sunday 8:00am – 8:00pm)
Emergency Care
Urgent care for non-life-threatening conditions; alternative to emergency department
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
Are appointments necessary?
Appointments are not required.
What are the hours of operation?
Monday–Sunday 8:00am – 9:00pm (open 365 days a year).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 4.6/5 stars (~4,819 reviews)
- Yelp: 2.7/5 stars (144 reviews)
Patients praise
- Friendly and courteous staff in some instances
- Convenient, seamless visits for minor injuries or when primary care is unavailable
- Extended operating hours (open 365 days)
Common complaints
- Long wait times despite appointments
- Poor communication from staff regarding delays
- Unprofessional behavior by staff seen chatting while patients waited
- Issues with prescription accuracy and pharmacy coordination
- Discrepancies in service quality when using insurance versus self-pay
"It was a seamless visit from start to finish. Everyone was super nice and the wait time was minimal even though the waiting..."
— MapQuest User Review"I had a confirmed 5:30pm appointment... I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication... It really felt like I was forgotten."
— LocalityBiz User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kent Kim, MD - Emergency Medicine Physician in Union, NJ — May 14, 2026
- Cornelia E. Sherman, CSW - Clinical Social Worker in West Caldwell, NJ — May 14, 2026
- The Doctor's Office provides comprehensive care under one roof — Feb 20, 2026
- AM/PM Urgent Care Creates Joint Venture With Englewood Health - Journal of Urgent Care Medicine — Jul 14, 2025
- West OC Your Doc's In Moving to 10th Street - 47abc — Dec 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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