Shawnee Health, Behavioral Health
Behavioral Health • Carbondale, IL • Since 1971
About
Shawnee Health is a nonprofit health system in southern Illinois offering integrated primary medical and behavioral health care, including addiction medicine, counseling, OB/GYN, pediatrics, and behavioral health services. Located in Carbondale (headquartered in Carterville), it operates a network of community health centers across Jackson and Williamson Counties with nine medical providers, seven dentists, and sixteen mid-level providers. Services span medical, behavioral health, nutrition, dentistry (general and pediatric), and social services, with 16 offices listed across the region. The organization has a dedicated Behavioral Health team that has received recent grant funding (notably $75,000 from the Williamson County 708 Mental Health Board) to support ongoing behavioral health initiatives.
Clinic Type
Behavioral Health
Address
404 S. Lewis Lane Carbondale, Illinois 62901
Phone
(618) 519-9200
shsinfo@shsdc.org
Opening Hours
Monday: 8:00 am – 7:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 7:00 pm; Thursday: 8:00 am – 6:00 pm; Friday: 8:00 am – 5:00 pm
Emergency Care
Call 911 or visit the ER for emergencies
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the clinic's hours?
Monday: 8:00 am – 7:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 7:00 pm; Thursday: 8:00 am – 6:00 pm; Friday: 8:00 am – 5:00 pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Shawnee Health - Carbondale): 2.3 stars (24 reviews)
- Recovered.org (Shawnee Healthcare - Carbondale): 3.43 Trustscore
- Findrecoverycenter.com (Shawnee Health Care): 4.7 (7 reviews)
Patients praise
- Some reviewers praise specific clinicians/staff as listening, professional, and kind (incl. Dr. Mansouri / Dr. Reynolds / staff)
- Some listings describe Shawnee’s behavioral health as integrated/mission-driven care (informational, not a review rating)
Common complaints
- Negative comments include facility conditions such as waiting area smelling like cigarettes
- Negative comments include complaints about confidentiality/medical information handling and delays/poor process described by reviewers
- Yelp shows low rating (2.3/24) suggesting dissatisfaction among some patients
"“Love dr mansouri but why why why do they let the waiting area smell like cigarettes??? Stinks stinks stinks ..gross and un healthy smell”"
— Findrecoverycenter.com (Shawnee Health Care) – quoted user review"“Terrible place that sells your medical information and phones in medical care. Good luck.”"
— Findrecoverycenter.com (Shawnee Health Care) – quoted user review"“I went to see Dr. Torrez for the first time today. It was a great experience. She took her time and talked with me, listened to what I wanted, and explained everything in detail.”"
— localitybiz.com (Shawnee Health Care - Carbondale OB/GYN) – quoted reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aetna Better Health to Host Free Benefit Day Events | WSIU — Jul 7, 2026
- Shawnee Health earns top honors for quality care in Southern Illinois | Health | wsiltv.com — Aug 20, 2025
- Sen. Durbin celebrates expansion of pediatric dental center | News | metropolisplanet.com — Mar 31, 2026
- Pediatric Dental Center comes to Shawnee Health · Shawnee Health — Aug 27, 2025
- News linked to lauren white: Where is lauren white mentioned in news? — Jun 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Carbondale
Comparing your options?
See other behavioral health clinics in Carbondale, or search the full directory by insurance, ratings, and more.