Shawnee Health, Carbondale
Internal Medicine • Carbondale, IL • Since 1971
About
Shawnee Health is a nonprofit health system headquartered in Carterville, Illinois, with services across southern Illinois and eight offices (including Carbondale). Founded in 1971, it employs about 88 people and offers medical, behavioral health, dental, addiction medicine, weight management, and social services to treat the whole patient. It operates multiple sites, including a location in Carbondale at 400 South Lewis Lane (Marion area listings also exist). Contact: shsinfo@shsdc.org; phone: (618) 519-9200.
Clinic Type
Internal Medicine
Address
400 S. Lewis Lane, Carbondale, Illinois 62901
Phone
618-555-1234
shsinfo@shsdc.org
Opening Hours
Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 7:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 5:00 pm; Friday: 8:00 am – 5:00 pm
Emergency Care
Emergency: Call 911 or visit the ER
Services Offered
Team
Insurance & Payment
—
Languages Spoken
Current Offers
New patient welcome
FAQs
What are the clinic hours?
Monday–Friday hours listed above; Tuesday until 7:00 pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 1/5 (Dental) (1)
- uscompanies.net: Generally low to mixed (based on specific complaints) (6)
- dental.page: N/A (61)
- Vitals: 3.5-4.1 (Individual Providers) (N/A (Individual Provider ratings))
Patients praise
- Friendly and welcoming staff in certain departments, particularly OB/GYN
- Supportive care during pregnancy
- Accessible and community-focused provider
Common complaints
- Long wait times for appointments and while at the office
- Difficulty with scheduling, including missed or canceled appointments
- Perceived lack of empathy or poor bedside manner from some providers
- Communication issues with staff and difficulty getting urgent care/refills
- Dissatisfaction with dental treatment plans and care quality
"Most of the time it’s well over an hour and the nurse staff just stare at you blankly when you ask if they know what’s happening."
— LocalityBiz (Reviewer: Jason Kidd)"While the office staff were always polite they call us 15 minutes before the granddaughters appointment to cancel."
— LocalityBiz (Reviewer: Anonymous)"Absolutely best obgyn office ever they are such amazing people and they are so helpful and they have been beyond amazing to me."
— LocalityBiz (Reviewer: Ashley Whitecotton)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aetna Better Health to Host Free Benefit Day Events | WSIU — Jul 7, 2026
- Pediatric Dental Center comes to Shawnee Health · Shawnee Health — Aug 27, 2025
- Aetna spotlights healthcare benefits often overlooked by customers | Life & Entertainment | thesouthern.com — Jul 9, 2026
- Shawnee Health earns top honors for quality care in Southern Illinois | Health | wsiltv.com — Aug 20, 2025
- Sen. Durbin celebrates expansion of pediatric dental center | News | metropolisplanet.com — Mar 31, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Carbondale
Summary: - Southern Illinois Healthcare (SIH) is a nonprofit health system based in Carbondale, IL, serving southern Illinois with 4 hospitals, a comprehensive cancer center, Level II Trauma Center, and 30+ outpatient/specialty practices. - Services include internal medicine-related care across hospitals and outpatient settings, plus cancer care, heart & vascular, neuroscience, rehabilitation, dermatology/plastic surgery, urgent care, birthing center, and virtual care. - SIH is the region’s largest private employer and charity/unreimbursed care provider. - Key locations: Headquarters at 1239 East Main St, Carbondale, IL; other offices in Murphysboro and Herrin, IL. - Notable facts: Not-for-profit organization; about 4,000 employees reported; overall annual revenue around $450M; operates in the United States (with a noted presence in Germany in some listings). If you’re specifically looking for Internal Medicine physicians or clinics within SIH in Carbondale, SIH’s network includes 7 locations in the region, and you can contact SIH directly for a practitioner directory or to schedule primary care/internal medicine appointments.
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