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About

Cary Medical Center is a nonprofit hospital and emergency department based in Caribou, Maine (founded 1924). It operates 5 offices nationwide within one country, with its headquarters at 163 Van Buren Road, Caribou, ME 04736. The center provides comprehensive services including maternity, pediatrics, orthopedics, oncology/hematology, cardiopulmonary care, radiology and women’s imaging, diabetes care, surgery, rehabilitation, ICU, pharmacy, laboratory, nutrition, and specialty clinics. It employs about 108 staff, generates roughly $24.6 million in annual revenue, and is part of Pines Health Services. Contact: (207) 498-3111.

Clinic Type

Pathology

Address

Caribou, Maine (Cary Medical Center)

Phone

(207) 498-3111

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Available

Services Offered

  • Hospital
  • Emergency
  • Surgical & Medical Center
  • Cardiac Rehabilitation
  • Diabetes Services
  • Health Information Services
  • Nutrition Services
  • Rehabilitation Services
  • Specialty Services
  • Surgical Services
  • Volunteer Services
  • Acute Care
  • Admission
  • Pines Health Services?
  • Cardiopulmonary Services
  • Patient Privacy
  • Giving/Jefferson Cary Foundation
  • History
  • Quality Ratings
  • Accreditations
  • Technology
  • Leadership Biographies
  • Our Services
  • Careers? (not specified)

Technology & Equipment

  • Technology
  • Quality Ratings
  • Accreditations
  • CHNA (Community Health Needs Assessment)
  • Pines Health Services
  • Imaging? (implied)

Insurance & Payment

Billing FAQs, Insured Patients, Statement mailed after coverage and discharge, Itemized bill upon request, Online bill payment, Patient statements, Billing FAQ

Languages Spoken

  • English

FAQs

Billing FAQ

When will I receive my hospital bill? A statement will be mailed once all insurance coverage has been applied and there is a remaining balance. (Deductibles, Co-Insurance, Co-Payments and Non-Covered Charges). A statement will be mailed within 7 – 10 days of discharge.

When will I receive my hospital bill?

A statement will be mailed once all insurance coverage has been applied and there is a remaining balance (deductibles, co-insurance, co-payments and non-covered charges).

Can I receive an itemized bill?

You may request an itemized bill by contacting the billing office.

What is a deductible? Coinsurance? A co-payment?

A deductible is an annual expense you must pay before insurance benefits begin. Coinsurance is the portion of the total bill you are responsible for. A co-pay is a set amount paid each visit.

Awards & Accreditations

  • Accreditations: Cary Medical Center (accreditations page)

What Patients Say

Overall sentiment across review platforms: positive

  • MedicalRecords.com: 4.3 out of 5 stars (22 reviews)
  • Vivian.com: 4.1 out of 5 stars (8 reviews)
  • Facebook: 80% recommended (79 reviews)
  • U.S. News & World Report: 87% willing to recommend
  • Healthgrades: 69% willing to recommend

Patients praise

  • recognized for outstanding patient experience
  • positive feedback on nursing staff and care teams
  • effective communication from doctors and nurses
  • efficient emergency services, professional lab services

Common complaints

  • concerns regarding staff responsiveness
  • reports of pain management issues
  • mixed feedback on bedside manner and compassion of specific providers
  • issues with environment quietness at night

"ICU nurses were amazing. Dr. Boma is a miracle worker. Saved my mother's life. I am forever grateful."

MedicalRecords.com reviewer

"I had to use the ER. They got me right in and preformed numerous test to rule out anything serious. Very friendly staff, yet professional."

Yelp reviewer

"Everytime I go there is end up in more pain then when done. They withheld drugs during one of my procedures..."

MedicalRecords.com reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Pines Health Services is a nonprofit, community-based physician practice serving Aroostook County, Maine, with locations including Caribou. It offers primary and specialty care (including orthopedics, sports medicine, podiatry), dental and behavioral health services, along with billing/insurance support and a sliding fee discount program. The Caribou sites include Pines Internal Medicine, Pines Orthopedics & Sports Medicine, and Cary Cancer Center (Caribou address: 163 Van Buren Rd). The organization operates 13 offices nationwide (primarily in Maine) and is affiliated with Cary Medical Center.

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