Behavioral Health | County of Monterey, CA

Patients praise

• County provides mechanisms for client feedback/satisfaction surveys (Treatment Perception Surveys; Consumer Perception Survey data collection).
• There are formal problem-resolution pathways (change of clinician, appeals process, grievance, and state fair hearing).
• There is a Patients’ Rights Advocate and a compliance hotline to help investigate and direct complaints and concerns.

Common complaints

• Some online reviews describe very poor experiences, including claims of inadequate care, problems with clinician changes, and overmedication concerns.
• Negative review content suggests concerns about treatment practices, confidentiality, and the overall system (as stated by reviewer).