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About

Here’s a concise summary tailored to your query: - Texas Health Physicians Group (THPG) is a nonprofit medical group providing primary care and specialty services across North Texas, with multiple offices including in the Dallas–Fort Worth area. - THPG is headquartered in Arlington, TX, founded in 2011, and employs around 609 people. - Main contact: 800-916-8080 or 972-981-7589. The Carrollton address you mentioned (3020 East … Carrollton) is not confirmed among the THPG offices in the provided information. - Website: texashealth.org/thpg for more location details and services.

Clinic Type

Primary Care

Address

3020 East Hebron Parkway, Ste A100 Carrollton, TX 75010-4457

Phone

972-492-2776

Email

TexasHealthResources@TexasHealth.org

Opening Hours

Mon - Fri 8 a.m. - 5 p.m. / Sat - Sun Closed

Telehealth

Get Care Now

Emergency Care

No emergency services specified

Services Offered

  • Primary care
  • wellness and prevention
  • illness/sick care
  • disease management
  • screening and testing
  • other services

Team

  • Texas Health Family Care team — Primary care physicians

Insurance & Payment

Languages Spoken

FAQs

What are the hours for Texas Health Family Care in Carrollton?

Mon - Fri 8 a.m. - 5 p.m.; Sat - Sun Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • DataLog24 / bdir.in: 3.5/5 (13)

Patients praise

  • Patients report positive experiences with specific doctors like Dr. Burbano and Dr. Jalal
  • Physicians are described as attentive and thorough

Common complaints

  • Long wait times
  • Poor front desk customer service
  • Communication issues regarding prescriptions
  • Billing errors
  • Administrative staff competency concerns

"Dr. Burbano is my family Dr. and I love this man. He spends all the time in the world with me explaining everything."

Yelp review via MapQuest

"You make an appointment for 11am and you're seen at 3pm. I will never come here again. Horrible front desk customer service, lots of billing errors."

Yelp review via MapQuest

"I agree with everything that everyone has posted before me. Dr. Burbano is a wonderful doctor, but one doctor does not make a good medical practice. It takes competent staff who know the answers..."

Yelp review via MapQuest

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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