Kennebec Behavioral Health: Mental Health & Substance Use ...
Behavioral Health • Castine, ME • Since 1960 • Over 20 locations in Maine locations
About
Kennebec Behavioral Health (KBH) is a nonprofit mental health and substance use treatment provider based in Waterville, Maine (founded 1960). They offer clinic-based services (medication management, outpatient therapy for mental health, substance use, and co-occurring disorders) at five clinics in Augusta, Winthrop, Waterville, Farmington, and Skowhegan, plus extensive community-based services (case management, home/community therapy, residential supports, school-based therapy, and multi-systemic therapy). KBH also conducts outreach for adults, families, and youth experiencing homelessness. They operate 14 offices across central Maine and aim to improve well-being through innovative care. If you’re in or near Castine or mid-M Maine, KBH may be the local provider to contact for mental health or substance use services. Key details: nonprofit, 126 staff, about $30.9M annual revenue, main HQ at 67 Eustis Pkwy, Waterville, ME, phone 888-322-2136. Website: kbhmaine.org.
Clinic Type
Behavioral Health
Address
67 Eustis Parkway, Waterville, ME 04901
Phone
1-888-322-2136
info@kbhmaine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24/7 crisis response services
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is KBH?
KBH provides prevention, education and rehabilitation services for mental health and substance use disorders in Maine.
What is KBH’s primary focus?
KBH provides prevention, education and rehabilitation services for children, adults and families struggling with mental health and/or substance use disorders in Maine.
What is the contact email?
info@kbhmaine.org
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 4.0/5 stars (55 reviews (on Rehab.com))
- Birdeye: 3.7/5 stars (3 reviews (on Birdeye))
Patients praise
- High reported client satisfaction in annual surveys (97.93% satisfied in 2022)
- Some patients report positive experiences with individual providers
- Comprehensive range of services offered including crisis, clinic-based, and community-based support
Common complaints
- Reports of poor communication and professionalism at the front desk
- Concerns regarding the staffing mix, specifically a perceived reliance on nurse practitioners over psychiatrists
- Complaints about treatment plan errors and lack of patient-centered care
- Frustration with administrative processes and billing-related interactions
"It felt like a mental health care equivalent of Walmart, where patients are treated like numbers rather than individuals in need of compassionate care."
— Rehab.com patient review"Dr. Szela is such a wonderful physician. He. Never have I felt rushed when we have gone there."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Maine health providers forge partnerships to sustain services — Jul 6, 2026
- Addressing the rural mental health crisis through a unique program in Maine’s schools — Oct 23, 2025
- Harm reduction: The basic survival tool that can help people with substance use disorders — Jul 15, 2025
- Tickets Selling Fast For Dueling Pianos Show | Kennebec Behavioral Health — Oct 1, 2025
- Client List - Keynote Speaking, Meeting Facilitation ... - Craig Freshley — Jun 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Castine
Summary: MaineHealth Behavioral Health (also known as Maine Behavioral Healthcare) is a nonprofit behavioral and mental health system in the MaineHealth network. Formed in 2014 through a merger of several established providers, it offers outpatient counseling, psychiatry, case management, substance use disorder services, inpatient mental health, crisis care, peer support, and related behavioral health services. Headquartered in South Portland, ME, the organization operates multiple offices in Maine (and parts of New Hampshire) with 211 employees. Key contact: 844-292-0111. Though focused on statewide care, there is no specific Castine location listed; services appear to be centralized in the broader MaineHealth Behavioral Health network with offices in Westbrook, Springvale, and South Portland. If you’re seeking care in Castine, consider contacting the HQ or main offices to confirm any nearby affiliated providers or telehealth options.
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