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About

MercyOne Cedar Falls Mental and Behavioral Health Care summary: - MercyOne is a nonprofit Catholic health system headquartered in Des Moines, Iowa, operating hospitals, clinics, and health care facilities in Iowa and surrounding areas. It is part of Trinity Health. - Location focus: Cedar Falls area (MercyOne services available in Cedar Falls as part of MercyOne’s mental and behavioral health network). - Services likely include mental and behavioral health care such as psychotherapy, counseling, psychiatric services, addiction support, and related outpatient programs. MercyOne emphasizes online access to medical records, appointments, and test results. - Key context: MercyOne provides 24/7 support resources for mental health awareness and has multiple Cedar Falls–area clinics/affiliates under the MercyOne umbrella. If you’re seeking specifics for Cedar Falls: - Contact MercyOne Cedar Falls clinics directly for exact mental/behavioral health services, including intake process, accepted insurance, and provider availability. - For emergency needs, use local emergency services or MercyOne’s 24/7 support lines.

Clinic Type

Mental and Behavioral Health

Address

2802 Orchard Drive

Phone

319-268-9700

Email

todd.mizener@mercyone.org

Opening Hours

8:00am - 5:00pm

Telehealth

Offers Virtual Visits

Services Offered

  • Mental and Behavioral Health
  • psychiatry
  • behavioral health
  • mental health counseling
  • clinical social work
  • addiction counseling
  • Maternal Fetal Medicine Care

Team

  • Bethea Loeb — LMHC, CADC
  • Heather Andersen — LISW
  • Anthony Michael — RPT
  • Cassey Nelson — DO
  • Lisa Kukral — LMHC, NCC
  • Petronella Langley — PhD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ABA Navigator: 3.3 out of 5 (7 reviews)
  • Birdeye (Google reviews): 2.6 out of 5 (71-72 reviews)

Patients praise

  • Praise for specific psychiatrists and providers for being compassionate and professional
  • Helpfulness of staff for pediatric patients
  • Recognition of the facility as a provider of specialized, family-centered treatment

Common complaints

  • Poor record-keeping and difficulties with medication refills
  • Inconsistent communication and responsiveness from staff and providers
  • Negative patient interactions with specific staff members and ER personnel
  • Concerns regarding patient privacy at the front desk
  • General dissatisfaction with the quality of care and administrative processes

"Courtney McKinley is an outstanding psychiatrist. She is smart, compassionate, professional, and thorough. She will make sure your overall health is taken care of."

ABA Navigator review

"Very poor record keeping on medication. Refills not available sometimes."

ABA Navigator review

"Absolutely no patient privacy. While staying back waiting for my turn in line, I could hear every single thing. The receptionist was confirming with the lady in front of me about exactly what she was there to be seen for that day."

Birdeye review (MercyOne Cedar Falls Medical Center)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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