SSM Health Medical Group
Family Medicine • Centralia, IL • Since 1872
About
SSM Health Medical Group Centralia likely refers to the Centralia, Illinois location within the SSM Health system. Key context from SSM Health: - Nonprofit Catholic health system serving Illinois, Missouri, Oklahoma, and Wisconsin. - Offers hospitals, primary/urgent care, primary care, pediatric services, and virtual care. - Part of a large network with facilities and providers (SSM Health has 13,900 providers and 40,000 team members). - Headquarters in St. Louis, MO; established in 1872. If you’re seeking specific details for a Centralia location (address, services, hours, or patient portal), please provide or confirm: - The exact Centralia site (city: Centralia, IL) - The type of services you need (primary care, urgent care, specialty, pediatrics) - Your preferred appointment type (in-person or virtual) I can pull precise contact info, hours, and services once you confirm the Centralia site details.
Clinic Type
Family Medicine
Address
Centralia Medical Group, West Broadway, Centralia, IL
Phone
618-532-9050
community.benefits@ssmhealth.com
Opening Hours
7:30 am - 5:00 pm
Telehealth
Online Health Care (SSM Health Express Virtual Care) Open Everyday: 6:00 am to 10:00 pm
Services Offered
Team
Insurance & Payment
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As a National Health Service Corps member, this practice serves all patients regardless of their ability to pay. Discounts for essential services are offered based on family size and income.
Languages Spoken
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FAQs
What services are offered at this location?
Primary care, wellness exams, vaccinations, chronic disease management, women's health, and well-woman exams.
Is there a discount for patients who cannot pay?
Yes, discounts for essential services are offered based on family size and income.
What services are offered at this SSM Health Medical Group location?
Primary care, wellness exams, vaccinations, chronic disease management, women's health, and well-woman exams.
Does this clinic participate in any staff awards programs?
DAISY Award - nominate a nurse; BEE Award - nominate a non-nursing medical staff member.
What are the clinic's hours?
7:30 am - 5:00 pm (typical hours listed; exact hours may vary by day)
Is the clinic part of a national health service corps?
As a National Health Service Corps member, this practice serves all patients regardless of their ability to pay.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Official Provider Page (e.g., Alicia Davis, APRN-CNP): 4.6 out of 5 (based on 71 ratings) (23 reviews)
- Solv Health (SSM Health Express Clinic): 3.0 out of 5 (1 review)
Patients praise
- Providers described as knowledgeable, thorough, and caring in specific primary care contexts
- Patients appreciate clear explanations and personal attention when experienced during appointments
- Strong communication from specific practitioners noted by some patients
Common complaints
- Long wait times, especially in the emergency room
- Complaints regarding staff behavior (rudeness, lack of empathy, unprofessionalism)
- Difficulty scheduling appointments and inconsistent administrative processes
- Concerns regarding care quality and perceived lack of physician availability or experience in certain departments
"She is A very caring person. Could't ask for better."
— SSM Health Provider Review"Sat in pain 7 hrs! Still never got to see a DR! After 7 hr of waiting they announced they no longer do MRIs on the weekend."
— A-Better-Place.com User Review"The provider seem to be nice and accommodating, but the receptionist was rude and hateful."
— Solv Health ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Find a Doctor - SSM Health — Jul 8, 2026
- Robert Schergen, DPM - Centralia, IL - SSM Health — Oct 23, 2025
- Annie Lowery, APRN-CNP - Centralia, IL - SSM Health — May 31, 2026
- Beth Davison, APRN-CNP - Centralia, IL - SSM Health — Mar 22, 2026
- SSM Health St. Mary’s Hospital - Centralia offers a new drug-free alternative for chronic pain treat | SSM Health — Dec 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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