Neurology - Carle Health
Neurology • Champaign, IL
Clinic Type
Neurology
Address
—
Phone
217-383-3311
patient.relations@carle.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- US News & World Report (Carle Foundation Hospital Neurology): 3/5 (based on 46 reviews) (46 reviews)
- ComplaintsBoard (Carle Foundation Hospital overall): 1/5 (based on 5 reviews and 14 complaints) (5 reviews, 14 complaints)
- WebMD (Dr. Rong Chen): 4/5 (based on 3 ratings) (3 ratings, 2 reviews)
- Vitals (Dr. Robert Cranston): 4.9/5 (based on 8 ratings) (8 ratings, 1 review)
- WebMD (Dr. Clarissa Liew): 5/5 (based on 7 ratings) (7 ratings, 3 reviews)
Patients praise
- Knowledgeable and caring individual physicians
- Strong patient-physician rapport and thorough explanations by some specialists
- Helpful and courteous staff reported by some patients
Common complaints
- Poor bedside manner and perceived rudeness
- Short appointment times with limited physical examination
- Lack of clear explanations or follow-up communication
- Dissatisfaction with administrative, billing, and complaint resolution processes at Carle Foundation Hospital
"The worst experience I’ve ever experienced with a doctor... didn't seem to even care to go further into detail about my situation."
— Healthgrades (Dr. Rong Chen)"Dr. Cranston has been seeing my son for over 10 years now. He is an outstanding doctor with impeccable bedside manner and honest discussions."
— Vitals (Dr. Robert Cranston)"Dr. Liew , Took all the time I needed to fully understand my problem and the course of action needed. Myself and my wife talked about how she really took the time to care."
— WebMD (Dr. Clarissa Liew)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Carle Health remains committed to care in Champaign-Urbana amid changing healthcare landscape | Carle.org — Aug 1, 2025
- Skull Base Multidisciplinary Program receives North American Skull Base Society recognition | Carle.org — Jul 7, 2026
- Epilepsy Education Conference returning to Champaign this weekend - Chambana Today — Mar 12, 2026
- Carle Health announces service expansions in Champaign-Urbana | Health News Illinois — Aug 27, 2025
- Carle Health announces partnership with Mary Free Bed - The Daily Illini — Nov 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
More neurology clinics in Champaign
Neurology care at Christie Clinic Champaign - Christie Clinic is a private, multi-specialty physician group based in Champaign, IL, serving east-central Illinois with 19 offices and a large primary care network. - Neurology services are part of their multi-specialty offerings, with ongoing recruitment and provider integration (e.g., new specialists joining departments like Endocrinology, Internal Medicine, Pediatrics, and Vein & Vascular Center)—indicative of active specialty expansion within the Champaign location. - The clinic emphasizes patient-centered care, integrated electronic medical records across Christie Clinic locations, and a focus on convenient access and education for patients. - Contact: Christie Clinic, Champaign location (general phone: 217-366-1200) for neurology appointment inquiries and referrals.
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