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Clinic Type

Behavioral Health

Address

SBL Lincoln Avenue Building, Suite 200 700 West Lincoln Ave. Charleston, IL 61920

Phone

217-238-4866 (main), Fax 217-258-4053; Inpatient line 217-258-2397

Email

sblbillingquestions@sblhs.org

Opening Hours

Hours: 7:15 am to 4 (note: hours limited; specifics: Monday–Thursday 7:15 am to 3 pm; Friday Evening; appointment-only),

Telehealth

Services can be provided in office or via telehealth (for EAP and counseling services)

Emergency Care

Emergency access is available 24 hours a day by calling 866-567-2400. (Clark, Coles, Cumberland, Edgar, Moultrie) 217-253-3511 (Douglas) 217-342-5504 (Effingham) 618-533-1391 (Fayette) 618-783-8477 (Jasper) or 217-774-2113 or 217-774-3961 after hours

Services Offered

  • Psychiatry
  • Counseling
  • Adult Psychiatry & Counseling
  • Child Psychiatry, Outpatient Counseling
  • Inpatient Behavioral Health Services
  • Employee Assistance Program (EAP)
  • Group therapy
  • Individual therapy
  • Family therapy
  • 24-hour nursing care
  • Multidisciplinary treatment team
  • Telehealth options (mentioned)

Team

  • Adult Psychiatry & Counseling, Outpatient Counseling, N/A — Department/Service
  • Child Psychiatry, Outpatient Counseling, N/A — Department/Service

Insurance & Payment

Offices may accept cash, check, credit card (typical for outpatient clinics), Telehealth payments (implied)

Languages Spoken

FAQs

What are the hours for the Child Psychiatry, Outpatient Counseling clinic?

Hours: 7:15 am to 4 pm – Monday through Thursday 7:15 am to 3 pm – Friday Evening hours available by appointment only

What are the hours for the Adult Psychiatry & Counseling, Outpatient Counseling clinic?

Hours: 7:30 am to 5 pm – Monday through Thursday 7:30 am to 4 pm – Friday Evening hours available by appointment only

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • TherapyDB (Thriveworks): 4.6/5 stars (169 reviews)
  • Birdeye (LifeStance): 4.7/5 stars (177 reviews)
  • LifeStance (Ashley River Rd location): 4.9/5 stars (106 reviews)
  • TherapyDB (Angel Oak): 4.8/5 stars (498 reviews)
  • Birdeye (MUSC Health Institute of Psychiatry): 2.5/5 stars (139 reviews)
  • ABA Navigator (Thriveworks North Charleston): 5.0/5 stars (10 reviews)
  • WebMD (Dr. Steven Lopez): 4.5/5 stars (6 ratings)

Patients praise

  • Compassionate, knowledgeable, and attentive clinicians
  • Effective, goal-oriented therapy techniques
  • Clear communication and professionalism from therapists

Common complaints

  • Frustrating administrative/office communication issues
  • Delays in medication refills
  • Feeling unheard by clinical staff regarding medical history
  • Concerns regarding inpatient treatment handling

"Jessica is Amazing! In only 3 visits she has put me on the path to healing! Greatfull for her presence in my life!"

Birdeye (LifeStance)

"Unfortunately, the office communication has been extremely disappointing. I have been corresponding for over a week trying to get an important medication refill."

Birdeye (MUSC Health Institute of Psychiatry)

"Dominique Darby has been amazing! She has really helped me to see a different perspective on my situation."

ABA Navigator (Thriveworks North Charleston)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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