NEW Health Center
Diagnostic Imaging • Charlestown, MA • Since 1971 • 1 (radiology services located at NEW Health North End) locations
About
NEW Health Center (North End Waterfront Health) is a nonprofit federally qualified health center affiliated with Massachusetts General Hospital and Boston Medical Center. It provides comprehensive services across primary care, behavioral health, dental, radiology, laboratory, obstetrics/gynecology, pharmacy, podiatry, and more, with a focus on Boston’s North End and Charlestown communities. The Charlestown location participates in radiology services as part of its broad care offerings. Headquarters and multiple offices are in Boston (including 15 Tufts St and 332 Hanover St). Established in 1971, the center employs about 40 staff and is part of the broader NEW Health Center network.
Clinic Type
Diagnostic Imaging
Address
332 Hanover Street, Boston, MA 02113, US
Phone
(617) 643-8000
dfcoakley@mgh.harvard.edu
Opening Hours
Monday- Friday: 8:30 am – 4:30 pm
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What radiology services are offered?
Radiology services using cutting-edge X-Ray technology with images transmitted to MGH for interpretation; CT or MRI coordination available as prescribed.
Are radiology services available on-site or externally?
On-site radiology at NEW Health North End with coordination support for external diagnostic tests as needed.
Where are the radiology services located?
Only at NEW Health North End.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (NEW Health Charlestown): 5.0 (3 reviews) shown on listing page snippet (3 reviews)
- NutrifiFinder (NEW Health, Boston, MA): 2.8/5 (51 reviews)
- MapQuest (links to Yelp; NEW Health Charlestown): 5.0 on Yelp shown in snippet (3 reviews (as shown))
Patients praise
- Occasional praise for the facility/staff experience (e.g., described as amazing and patient-focused in Yelp text)
- Some users describe faster access/appointments and a welcoming environment (Yelp text snippets)
Common complaints
- Patient complaints about poor follow-up/continuity of care and dismissive responses (general NEW Health reviews surfaced)
- Complaints about billing issues (e.g., being billed after outreach; charges for items/paperwork)
"“This is such an amazing place... MRI is a patient-focused diagnostic imaging center”"
— Yelp listing for NEW Health Charlestown"“Negative experience: I do not recommend New Health... Follow-ups are poor, and continuity of care is basically nonexistent.”"
— NutrifiFinder reviews for NEW Health, Boston, MA"“Horrible experience... Follow-ups are poor, and continuity of care is essentially nonexistent.”"
— Postcard listing for NEW Health Charlestown (review text)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- NEW Health Center expert available to discuss nutrition and diabetes – North End Regional Review — Mar 19, 2026
- NEW Health Announces New Cosmetic Services – East Boston Times-Free Press — Nov 12, 2025
- NEW Health announces new dental services; expanding modern orthodontic care – North End Regional Review — Mar 5, 2026
- NEW Health Announces Annual Elaine Wilson Scholarship for Aspiring Health Care Professionals – North End Regional Review — Jul 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More diagnostic imaging clinics in Charlestown
Imaging at MGH Charlestown HealthCare Center, located at 73 High Street in Charlestown, MA, provides diagnostic imaging services including X-ray and radiology. Walk-in X-ray services are available Monday to Friday from 9:00 am to 12:00 pm and 1:00 pm to 3:00 pm with a doctor's order. The center offers imaging appointments, online and in-person image orders, medical interpreters for limited English speakers, and Patient Gateway access to imaging results.
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