NEW Health Center
Pediatrics • Charlestown, MA • Since 1971 • 2 (North End and Charlestown) locations
About
NEW Health Center (North End Waterfront Health) is a nonprofit federally qualified health center affiliated with Massachusetts General Hospital and Boston Medical Center. It offers pediatric and adolescent primary care, along with a broad range of services (adult primary care, behavioral health, dental, lab, radiology, pharmacy, etc.) across its Boston-area offices, including Charlestown. The organization emphasizes personalized, expert care for patients and families, with a focus on serving residents of Boston’s North End and Charlestown neighborhoods. It employs about 40 staff and has multiple locations, including its Boston HQ at 129-332 Hanover St, Boston, MA 02113.
Clinic Type
Pediatrics
Address
332 Hanover Street, Boston, MA 02113, US
Phone
617-643-8000 (North End) / 857-238-1100 (Charlestown)
dfcoakley@mgh.harvard.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is the appointment scheduling contact for Pediatric and Adolescent Primary Care?
To schedule an appointment with a Pediatric and Adolescent Primary Care provider please call 617-643-8000 (North End) or 857-238-1100 (Charlestown).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- nutrifinder.net: 2.8/5 (51)
- postcard.inc: 3.5/5 (32)
- MapQuest/Yelp aggregation: 5.0/5 (3)
Patients praise
- Some patients report excellent clinical care for pediatrics
- Accessibility and ability to get appointments quickly compared to other clinics
- Friendly, professional, and helpful hygienists and dental staff in some experiences
- Appreciation for the integrated, comprehensive community health services
Common complaints
- Reports of poor administrative/staff management and follow-up care
- Complaints regarding billing errors and insurance processing issues
- Concerns about dental care services and perceived push for unnecessary procedures
- Specific allegations of unprofessional conduct by certain medical/dental staff
"I’ve taken my children here for pediatric care for 15 years. And I can say that the clinical team is excellent."
— nutrifinder.net user review"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility. She is stretched across multiple locations, leaving non-medical staff to manage patient care..."
— postcard.inc user review"First, they failed to correctly register my insurance information. Second, they charged me a higher amount that the paid procedure was supposed to cost."
— uscompanies.net user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- NEW Health Celebrates 55th Anniversary – North End Regional Review — May 14, 2026
- Wake up call: New Health — Aug 9, 2025
- NEW Health Center expert available to discuss nutrition and diabetes – North End Regional Review — Mar 19, 2026
- NEW Health Announces Annual Elaine Wilson Scholarship for Aspiring Health Care Professionals – North End Regional Review — Jul 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Charlestown
Charlestown Community Health Center is part of Mass General Hospital, a teaching hospital in Boston and the flagship of Harvard Medical School’s network. Mass General (MGH) is a large, renowned clinical, education, and research institution with a 999-bed capacity and an annual research budget exceeding $1.2 billion (as of 2021). It operates under Partners HealthCare (Mass General Brigham) and provides extensive outpatient and inpatient services, including locations in Charlestown as part of its broader Charlestown/charter community health initiatives. For Charlestown-specific programs, admissions, and services, refer to the MGH Charlestown site or contact MGH Charlestown Community Health Center directly through Mass General’s network.
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