NEW Health Center
Primary Care • Charlestown, MA • Since 1971
About
The NEW Health Center Charlestown (North End Waterfront Health) is a nonprofit federally qualified health center affiliated with Massachusetts General Hospital and Boston Medical Center. It offers adult primary care along with a full spectrum of services (pediatric/adult primary care, behavioral health, lab, pharmacy, radiology, obstetrics/gynecology, dental, podiatry, and more) in Boston’s North End and Charlestown area. Services are personalized and family-centered, with interpreter services and health education/outreach available. Locations include 15 Tufts Street (Charlestown area) and 332 Hanover Street (HQ) in Boston, MA. The center emphasizes accessible primary care and a continuum of medical services for adults, with a focus on compassionate, expert care.
Clinic Type
Primary Care
Address
332 Hanover Street, Boston, MA 02113, US
Phone
617-643-8000 or 857-238-1100
dfcoakley@mgh.harvard.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Postcard.inc: 3.5/5 (32 reviews)
- Nutrifinder.net: 2.8/5 (51 reviews)
- Birdeye: 3.4/5 (38 reviews)
Patients praise
- Some patients report long-term satisfaction with providers (25+ years).
- Positive experiences specifically within the dental department.
- Individual staff members noted for being friendly and professional.
Common complaints
- Challenges with administrative and billing processes, including insurance registration errors and billing disputes.
- Reports of poor continuity of care and difficulty with follow-ups.
- Concerns regarding staff communication, professionalism, and responsiveness to patient inquiries.
- Issues with prescription management and pharmacy delays.
"My doctor is stretched across multiple locations, leaving non-medical staff to handle patient care while she just signs off. Follow-ups are poor, and continuity of care is basically nonexistent."
— Nutrifinder.net / Postcard.inc"I've been coming to NEW for over 25+ years. The doctors and nurses in charge of my care are exceptional. My issue is with prescriptions sent to the pharmacy. There's always a problem with them being in limbo for extraordinarily long times."
— Nutrifinder.netSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- NEW Health Celebrates 55th Anniversary – North End Regional Review — May 14, 2026
- Wake up call: New Health — Aug 9, 2025
- NEW Health Center expert available to discuss nutrition and diabetes – North End Regional Review — Mar 19, 2026
- NEW Health Announces New Dental Services; Expanding Modern Orthodontic Care – North End Regional Review — Mar 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Charlestown
Charlestown Community Health Center is part of Mass General Hospital, a teaching hospital in Boston and the flagship of Harvard Medical School’s network. Mass General (MGH) is a large, renowned clinical, education, and research institution with a 999-bed capacity and an annual research budget exceeding $1.2 billion (as of 2021). It operates under Partners HealthCare (Mass General Brigham) and provides extensive outpatient and inpatient services, including locations in Charlestown as part of its broader Charlestown/charter community health initiatives. For Charlestown-specific programs, admissions, and services, refer to the MGH Charlestown site or contact MGH Charlestown Community Health Center directly through Mass General’s network.
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