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About

Summary: Traverse Heart & Vascular at Munson Healthcare Charlevoix is part of Munson Healthcare, a nonprofit health system based in Traverse City, MI. The Charlevoix site offers cardiovascular services within Munson’s regional network, focusing on heart and vascular care as part of the system’s broader offerings that include stroke, cancer, maternity, and rehabilitation. Munson Healthcare operates 2,169 employees and has a presence in Michigan (and Canada), with its headquarters in Traverse City. The organization lists roles and services across clinical areas, including cardiovascular and electrophysiology services, and provides access to related departments such as emergency, ambulatory care, and outpatient therapies. If you’re seeking specific Charlevoix heart and vascular programs (e.g., diagnostic imaging, catheterization, or specialized surgeries), you may want to contact Munson Charlevoix directly or check the Munson Healthcare heart and vascular service page for Charlevoix details.

Clinic Type

Cardiology

Address

Traverse Heart & Vascular - Charlevoix, 14695 Park Ave., Ste. B Charlevoix, MI 49720

Phone

800-637-4033

Email

Opening Hours

8 am - (information incomplete in excerpt)

Emergency Care

Dial 911 or go to nearest emergency room

Services Offered

  • cardiology
  • prevention
  • diagnosis
  • treatment of cardiovascular disease
  • stress test
  • cardiac rehabilitation
  • electronic health record (Cerner Health)
  • MyHealthInfo patient portal
  • cardiothoracic surgery

Technology & Equipment

  • MyHealthInfo portal
  • Cerner Health electronic health record
  • diagnostic technology for heart conditions

Insurance & Payment

Pay by check or money order at visit, Credit/debit cards may be used; co-pays/deductibles due at service; see bill payment details on site

Languages Spoken

FAQs

New patients must have a referral from their physician to set up an appointment.

Not specified beyond noting referral requirement.

For non-life-threatening illnesses or injuries, what should I do outside office hours?

Call the office during office hours. If closed, leave a message and they will return the call the next business day. You may also contact your primary care provider or visit the nearest Urgent Care.

What is the patient portal called and what does it offer?

MyHealthInfo; view personal medical history, test results, immunization records, and medication history; securely message doctors; request/reschedule/cancel appointments; request prescription refills; update personal information.

How can a new patient enroll in MyHealthInfo?

Enroll online, or call 231-935-2026 (Mon-Thu 8 am–5 pm) to enroll over the phone with three identifiers, or enroll in person at next visit.

What time should a new patient arrive for a new appointment?

Arrive 20 minutes before scheduled appointment time.

What should patients bring to visits regarding insurance?

Bring insurance card to each visit.

What is the cancellation policy?

Cancel at least 24 hours prior to the scheduled appointment.

Paying the bill—how is it handled?

Payments due in full on the day of service; insurance companies billed; co-pays/deductibles/co-insurance due at service. Pay by mail or by phone; central billing office number 231-935-6160.

Can prescriptions be renewed via the portal?

Prescriptions may be renewed through the patient portal; if needed, office visit may be required prior to refilling.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • WebMD (for Traverse Heart & Vascular): N/A (single review) (1)
  • Birdeye (for Munson Healthcare Charlevoix Hospital): 3.4 out of 5 stars (94)
  • Healthgrades / Homefacts / CMS (Hospital-wide data): High (80%-92% recommendation/rating) (198 surveys referenced)

Patients praise

  • High patient recommendation rates for Munson Healthcare Charlevoix Hospital (ranging from 81% to 92%).
  • Patients frequently cite friendly and efficient staff.
  • Positive experiences with specific clinical departments, including radiology.
  • Staff noted for compassion and clear communication in many instances.

Common complaints

  • Some patients expressed dissatisfaction with staff communication and doctor attentiveness.
  • Concerns raised regarding perceived prioritization of drug-seeking behaviors by some providers.
  • Mixed consistency in patient care experiences.

"From the reception desk to the testing to the consultation and planning with Dr. Ochoa, your clinic was friendly and efficient. The administration is smooth. The testing techs were efficient and clear. Ochoa is the best."

WebMD review for Traverse Heart & Vascular (April 2026)

"Very hit or miss what happens when you come here, to the point where I've been yelled at multiple times by people who care about me because I don't want to come here or the one in Petoskey. As far as I'm concerned, there is no good hospital in this area, just a pick your poison situation."

Birdeye review for Munson Healthcare Charlevoix Hospital

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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