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Clinic Type

Podiatry

Address

Charlotte Foot & Ankle Specialists, serving Charlotte, Fort Mill, SC, Gastonia, NC, Pineville, NC

Phone

704-504-4000

Email

Opening Hours

8:00am - 5:00 pm

Telehealth

Not explicitly provided in the extracted text

Emergency Care

Not explicitly provided in the extracted text

Services Offered

  • Diabetic foot care
  • Laser Treatment for Nail Fungus
  • Wart Treatment
  • Tendonitis/plantar fasciitis treatment
  • Rheumatoid and osteoarthritis management
  • Foot and ankle wounds
  • Ingrown nails
  • Digital x-rays on-site
  • In-office surgeries
  • Bunions
  • Hammertoes
  • Foot and Ankle Sprains
  • Fractures
  • Neuromas and Skin Conditions

Technology & Equipment

  • 3D scanning technology for custom inserts
  • Digital x-rays on-site

Team

  • Dr. Kristine Strauss, Board-certified; member of American Diabetes Association, American Podiatric Medical Association, North Carolina Foot and Ankle Society — Podiatrist

Insurance & Payment

  • Most insurance companies do not pay for custom orthotics/inserts but flex spending is accepted
  • Most Insurances Accepted

Most insurances accepted; custom orthotics may not be covered; flex spending can be used for inserts.

Cash, Credit/Debit, Flex spending account (FSA), FSA/HSA dollars, cash (custom inserts price)

Languages Spoken

  • English
  • Not explicitly provided in the extracted text

Pricing

  • Inserts cash price $375 (custom-made)

Current Offers

New patient special or savings not specified

FAQs

Not explicitly provided in the extracted text

Not explicitly provided in the extracted text

Awards & Accreditations

  • Not explicitly provided in the extracted text

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Dr. Andrew C. Adler): 4.9/5 (115)
  • Birdeye (Ryan Foot and Ankle Specialists): 4.7/5 (341)
  • Healthgrades (Dr. Zachary Nellas): 4.7/5 (19)
  • WebMD (Dr. Sherry Lu): 4.5/5 (9)
  • Healthgrades (Dr. Robert Liesman): 3.4/5 (65)

Patients praise

  • Knowledgeable and thorough medical explanations
  • Effective pain relief and successful treatment of minor procedures like ingrown toenails
  • Caring, gentle, and patient-focused bedside manner
  • Willingness to explore conservative, non-surgical treatment options first
  • Responsive and accommodating office staff for emergencies

Common complaints

  • Long or excessive wait times
  • Unprofessional, rude, or dismissive staff interactions
  • Poor office cleanliness or lack of privacy
  • Concerns regarding billing, insurance coverage accuracy, and costly treatments
  • Dissatisfaction with surgical outcomes or perceived dismissiveness regarding post-procedural complications

"Dr. Adler is the best doctor I've ever visited. He made me feel as though he had all the time in the world to answer my questions."

Birdeye (Review for Dr. Andrew C. Adler)

"I would not recommend Dr. Basinger to family or friends. While in his office, he assured me that my insurance would cover custom orthotics... $700 later, I owe him money (it was not covered)."

Healthgrades (Review for Dr. Scott Basinger)

"I was afraid to have an ingrown nail removed but Dr. Lu eased my fears with explanation of the procedure. It she called me to check my progress."

WebMD (Review for Dr. Sherry Lu)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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