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About

Tier 1 Health And Wellness is a Chattanooga-based hormone balance and replacement clinic focused on testosterone therapy and related HRT services. Key details: - Location: Chattanooga, Tennessee (two offices in the area) - Services: Hormone balance, testosterone replacement therapy (TRT), and general hormone health - Status: Private, active - Contact: (866) 719-8717 or (423) 417-1700 - Web presence: tier1hw.com; roughly 2,292 monthly visitors (recent trend down slightly) - Team: 1 employee - Industry focus: Healthcare, replacement clinic, hormone health - Notable notes: Market presence concentrated in the United States, with services likely aimed at adults seeking hormone optimization.

Clinic Type

Hormone Therapy

Address

[full street address with zip not clearly provided on the extracted text]

Phone

+1 (423) 417-1700

Email

Opening Hours

Mon - Fri 8 AM - 5 PM, Lunch Break 12 PM - 1 PM, Sat - Sun CLOSED

Telehealth

telemedicine available

Services Offered

  • bio-identical hormone replacement therapy
  • menopause relief
  • testosterone replacement therapy
  • sexual wellness
  • treating erectile dysfunction
  • polycystic ovary syndrome (PCOS) treatment
  • bio-identical hormone therapy
  • hormone optimization
  • menopause support
  • telemedicine/remote consultation

Team

  • Dr. J. Keith Nichols, Founder & Medical Director, hormone replacement therapy (HRT) expert — MD, Medical Director
  • Angie Nichols, Registered nurse, specializes in health & wellness for women, hormone optimization — RN, COO & Co-Founder

Insurance & Payment

Languages Spoken

FAQs

What issue do you need help with?

Hormone Replacement Therapy, Testosterone Deficiency, Sexual Wellness/Erectile Dysfunction, Menopause Relief, Polycystic Ovarian Syndrome, Other

Awards & Accreditations

  • Better Business Bureau Accredited Business

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 5.0/5.0 (495 reviews) (495 reviews)
  • Google Reviews (via MedSpa of Chattanooga): 4.9/5.0 (29 reviews)

Patients praise

  • personalized patient care
  • professional and knowledgeable staff reported at some locations
  • convenience of virtual consultations and tailored treatment plans

Common complaints

  • complaints regarding poor communication, shipping delays, and inconsistent medical management at specific clinics
  • historical legal action involving HRC Medical Centers for deceptive advertising of hormone therapies in Tennessee

"Everyone is extremely helpful, friendly, professional, very prompt with returning messages and calls, and super understanding."

Patient review for Optimize U - Chattanooga

"It truly has gone way downhill... since their buyout/merger they were a great place to go, but since then EVERY shipment has been late. There is seemingly zero communication between providers or any decent record-keeping going on."

Patient complaint regarding Low T Center Chattanooga

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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