Orthopedic Services - Brooks-TLC Hospital System, Inc.
Orthopaedic Surgery • Chautauqua, NY • Since 1898
About
Summary: Brooks-TLC Hospital System, Inc., a nonprofit health system based in Dunkirk, NY (founded 1898), provides comprehensive inpatient and outpatient orthopedic services as part of its broad hospital and urgent care offerings. With 60 employees and annual revenue of $93.3M, the system operates multiple New York locations, including Dunkirk (HQ), Derby, Gowanda, Fredonia, and Cassadaga. Orthopedic services may be integrated with other specialties such as physical therapy/rehabilitation, radiology, and surgical services, aligning with Brooks-TLC’s focus on close-to-home, comprehensive care across Chautauqua County.
Clinic Type
Orthopaedic Surgery
Address
419 Central Avenue Dunkirk, NY 14048
Phone
17163633933
nhobbs@brookshospital.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What orthopedic services are offered?
General orthopedic services including spine, minimally invasive hip, and hand surgeries; inpatient and outpatient procedures; physical therapy.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- U.S. News & World Report: 3 out of 5 stars (Patient Experience)
- Healthgrades: 59% recommendation rate
- Facebook: 64% recommendation rate (57 reviews)
- CareTransparency.org (Patient Satisfaction Score): 87/100
Patients praise
- Positive experiences specifically reported for orthopedic surgeries, including hip replacements and discectomies
- Appreciation for having specialized orthopedic surgical capabilities available locally in Chautauqua County
- Specific mentions of surgeon competence, humor, and effective communication in orthopedic contexts
- Overall hospital patient satisfaction scores in some surveys fall within moderate to acceptable ranges (e.g., 62-64% recommendation rate)
Common complaints
- Concerns regarding staff communication and responsiveness in the ER
- Reports of perceived condescending or dismissive bedside manner from some providers
- Frustration with long wait times and perceived lack of urgency for certain conditions
- General patient dissatisfaction regarding perceived quality of care, specifically in non-orthopedic contexts
- Challenges regarding access to local specialty services due to hospital resource shifts (e.g., maternity unit closures)
"My quality of life has improved significantly and my recovery went very well... Dr. Shephard’s sense of humor eased my nerves. I recommend him and already gave a coworker his office number!"
— Patient testimonial regarding hip replacement at Brooks-TLC"After seeing Dr. Kukreja, I had a Lumbar Discectomy within a month... I was walking the day after my surgery, pain-free. His care and expertise made all the difference."
— Patient testimonial regarding orthopedic surgery at Brooks-TLC"This hospital is absolutely disgusting with how they treat their customers... the staff was literally sitting around joking barely doing their job."
— Negative review regarding ER experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Northern Chautauqua County Hospital — Nov 11, 2025
- Brooks-TLC Sees 'Momentum' for Future — Feb 14, 2026
- Brooks-TLC sees ‘momentum’ for future | News, Sports, Jobs - Observer Today — Feb 14, 2026
- Inside the $223M New York hospital 9 years in the making — Nov 5, 2025
- New details, progress seen in Brooks-TLC build | News, Sports, Jobs - Observer Today — Nov 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
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