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About

Summary: McLaren Northern Michigan, a 202-bed regional referral center based in Petoskey, serves 22 northern Michigan counties and the eastern Upper Peninsula with full-service care across most specialties, including cardiology, cancer, orthopedics, and neurosciences. It is a certified Primary Stroke Center and operates a network of primary and specialty clinics, plus an outpatient surgery center in Cheboygan. The two McLaren locations in Cheboygan and Petoskey are: - Cheboygan: 740 South Main Street, Cheboygan, MI 49721 - Petoskey (HQ): 416 Connable Avenue, Petoskey, MI 49770

Clinic Type

Family Medicine

Address

820 Arlington Ave, Ste. 258 Petoskey, MI 49770

Phone

(231) 487-9355

Email

contactus@ksppharmacy.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye, Trustburn, and HealthLocator: 3.3 out of 5 stars (regional system average); 2.5 out of 5 (HCAHPS hospital rating/recommendation average)
  • Birdeye (Cheboygan Family and Internal Medicine specific): 5 out of 5 stars (3)

Patients praise

  • Some patients report pleasant and helpful experiences with specific nurses and care teams
  • High satisfaction reported for specific family and internal medicine providers in Cheboygan
  • Successful outcomes and supportive care mentioned by some maternity and surgery patients within the wider regional system

Common complaints

  • Reports of unprofessional and dismissive staff interactions, particularly in the emergency department and among directory staff
  • Concerns regarding billing practices and difficulty resolving insurance issues
  • Negative feedback on wait times and perceived lack of thorough care or diagnostic testing in the ER
  • Low scores in hospital cleanliness, quietness, and communication on HCAHPS surveys

"the people working here are unkind to the general public & would rather waste their energy treating you unbecomingly than actually provide you with any directory. i dread having to schedule an appointment because of the interactions i have with the operators over the phone & the employees at the desk."

LocalityBiz (User Review)

"Just wanted to give a shout out to all the nurses in the Cheboygan ER. They are an excellent group of people that take care of their patients as if they were family. They always uphold the motto of “Doing what’s best”."

McLaren Official Website (Patient Story)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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