Erie County Chemical Dependency Treatment Resource ...
Addiction Medicine • Cheektowaga, NY
Clinic Type
Addiction Medicine
Address
—
Phone
7162266264
amy.rockwood@erie.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Horizon Health Services – Union Losson): 3/5 (28)
- Rehab.com (Child and Family Services – Cheektowaga): 4.3/5 (69-70)
Patients praise
- counselors and clinical staff often described as caring and helpful
- comprehensive range of services including medication-assisted treatment (MAT) and counseling
- well-maintained and clean facilities in some instances
- recognition of the organization as providing a needed service to the community
Common complaints
- reports of inefficient operations, poor management, and lack of transparency
- complaints regarding communication issues, including scheduling and prescription refill errors
- feedback about rude or unprofessional front-desk staff
- concerns regarding treatment efficacy and unclear goals for some patients
"Counselors and reception are great and really care. Too bad everything falls on them."
— Rehab.com (Horizon Health Services - Union Losson)"Newer patient rude front staff.. everyone has a bad day but this isnt the first time front lady staff rude... Other than that I can say very clean office&so far decent counselor"
— Rehab.com (Child and Family Services – Cheektowaga)"A lot of constant errors made, lack of communication, inefficient operations and poor management."
— Rehab.com (Horizon Health Services - Union Losson)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Harm Reduction Resource Library | Erie County Dept of Health — Jun 26, 2026
- Harm Reduction & Substance Use | Erie County Dept of Health — May 5, 2026
- Prevention Council of Erie County - 211 WNY — Nov 18, 2025
- In Erie County, local officials fail to spend opioid settlement money : Investigative Post — Mar 26, 2026
- MATTERS on Daytime Buffalo - MATTERS Network — Jul 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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