Beth Israel Lahey Health Primary Care – 1000 Broadway
Primary Care • Chelsea, MA • Since 2019 • 1 location locations
About
Beth Israel Lahey Health Primary Care – 1000 Broadway Chelsea is part of the nonprofit Beth Israel Lahey Health (BILH), a Massachusetts-based health system formed in 2019 by the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. BILH operates multiple locations and offers comprehensive care including primary care, hospitals, urgent care, behavioral health, hospice, and more. The Cambridge, MA–based system is the largest in Massachusetts by hospital count and employs ~2,951 people with about $4.5B in annual revenue. The 1000 Broadway Chelsea location provides primary care services under the BILH umbrella as a community health option within the broader integrated health system.
Clinic Type
Primary Care
Address
1000 Broadway Chelsea, MA 02150
Phone
617-975-6200
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:00 am – 5:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 5:00 pm; Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:00 pm; Saturday Closed
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Online bill pay via payment portal (pay online), Other payment portal options referenced in site (not specified)
Languages Spoken
FAQs
What services are offered at this location?
Adult physicals, family medicine, immunizations, school and sports evaluations, COPD, high blood pressure, high cholesterol, infections, GI and liver issues, surgical and specialty care referrals, and more.
Hours of Operation
Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed
Lab Hours
Laboratory hours are Monday – Friday, 8:00 am – 5:00 pm. Office closed on certain holidays. Please call for more information.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals.com: Varies by individual provider (e.g., 2.7 to 4.6 on Vitals.com) (14 providers listed)
Patients praise
- Helpful and kind parking/facility staff
- Cleanliness of the facility
- Efficiency of urgent care services for some patients
- Professional and cordial experiences with specific providers and nurses
- Convenience of having multiple specialties in one location
Common complaints
- Difficulties with appointment scheduling and rescheduling
- Reports of unprofessional or dismissive front desk staff behavior
- Concerns regarding communication breakdowns between staff and patients
- Allegations of long wait times
- Complaints about bedside manner and perceived lack of patient focus
- Concerns regarding data security at testing centers
"I arrived at 2 and was told it was at 4:30. I explained that I called and nobody called me back, the receptionist didn’t care and said that happens 'a lot'."
— Unilocal (patient review)"Their bedside manner could use some work. Even when you are trying to explain what is happening, they are in a hurry to get you out the door."
— LocalityBiz (urgent care review)"The two girls who were helping my in the parking lot while waiting in the COVID drive through line were wonderful! Extremely kind, patient and helpful."
— LocalityBiz (patient review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
- Beth Israel Lahey Health CEO Kevin Tabb's vision is finally paying off — Jan 24, 2026
- Mass General, Beth Israel vie for primary care market — Nov 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
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