ACCESS Family Health Society
Family Medicine • Chicago Heights, IL • Since 1993
About
Summary: - Access Community Health Network (ACCESS) is a nonprofit, federally qualified health center network based in Chicago, IL, founded in 1993, with about 397 staff and 150,000+ patients served annually in the Chicagoland area. - It provides patient-centered preventive and primary care as a medical home and is one of the nation’s largest networks of FQHCs. - Headquarters: Chicago, Illinois; additional offices include locations in Chicago ( ثلاث addresses listed). - Contact: main phone lines 866-267-2353 or 866-882-2237; email erica.ruiz@achn.net. - Relevant identifiers: SIC 80/801; NAICS 62/621; aliases: ACCESS. Note: The user query mentions “ACCESS Family Health Society Chicago Heights” but the page describes ACCESS (Access Community Health Network) in Chicago with locations in Chicago proper. If you’re seeking a specific outpost in Chicago Heights, this page indicates Chicago-area sites but does not list a Chicago Heights address.
Clinic Type
Family Medicine
Address
152 W. Lincoln Highway, Chicago Heights, IL 60411
Phone
+1 708-754-9687
Natalie.Shaffer@achn.net
Opening Hours
Monday 7:30 a.m. – 7:00 p.m.; Tuesday 7:30 a.m. – 5:00 p.m.; Wednesday 7:30 a.m. – 7:00 p.m.; Thursday 7:30 a.m. – 5:00 p.m.; Friday 7:30 a.m. – 5:00 p.m.; Saturday 7:30 a.m. – 12:00 p.m.; Sunday Closed
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
- Monday 7:30 a.m. - 7:00 p.m. - Tuesday 7:30 a.m. - 5:00 p.m. - Wednesday 7:30 a.m. - 7:00 p.m. - Thursday 7:30 a.m. - 5:00 p.m. - Friday 7:30 a.m. - 5:00 p.m. - Saturday 7:30 a.m. - 12:00 p.m. - Sunday Closed
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD, Yelp (for broader network): Low aggregated ratings on some third-party platforms (e.g., 2.3/5 on Yelp for the broader network) (Limited volume of publicly available reviews specifically for the Chicago Heights location)
Patients praise
- Appreciation for providing accessible, low-cost or free healthcare to underserved populations
- Staff described as kind and helpful by some patients
- Positive feedback regarding patient confidentiality measures
Common complaints
- Reports of unprofessional and rude staff behavior
- Allegations of discriminatory or racially insensitive conduct by front desk staff
- Concerns regarding sanitary conditions and medical protocols in the laboratory
- Reports of poor communication and failure to follow up on patient complaints
- Frustrations with appointment scheduling and strict enforcement of late policies despite available capacity
"This place is unsanitary and does not follow protocol... The front desk staff are very unprofessional. I hate to pull the racism card but I believe they are very much so racist."
— LocalityBiz (user review)"I adore what this place is doing for the community. Providing cheaper if not free healthcare to those who can't afford it... The staff is friendly and accommodating."
— Yelp (user review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Lauren R. Knazze, MD - Family Medicine Doctor in Chicago Heights, IL — May 14, 2026
- How One FQHC Developed Its Own PCMH Model | HCI Innovation Group — Sep 24, 2025
- Top salaries at Access Community Health Network - Crain's Chicago Business — Jul 6, 2026
- Bethel Family Resource Center Launches Community Blood Pressure Kiosk with Bethel Hearts Health Celebration on Nov 24 | FinancialContent — Nov 18, 2025
- Greater Family Health Celebrates Opening of 12th Health Center in Des Plaines | Greater Family Health — Sep 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Chicago Heights
Specialty Physicians of Illinois (SPI) offers primary care and specialty services with multiple Chicago-area locations, including Chicago Heights. They operate 4 offices total, with headquarters at 333 Dixie Highway, Chicago Heights, IL, and additional sites in Olympia Fields and Chicago Heights. They employ about 21 providers and staff, led by Medical Director Lance T. Wallace. SPI emphasizes accessible care with a patient-forward approach (high pages per visit, low bounce rate, steady monthly visits). For a walk-in clinic query in Chicago Heights, SPI appears to provide primary care and specialty services across its Chicago Heights locations, but they do not list a dedicated walk-in clinic; check the 333 Dixie Highway or 30 E 15th St Ste 202 offices for same-day or walk-in capabilities, and call their listed numbers for current walk-in availability.
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