Cook County - Illinois Department of Healthcare and Family Services
Psychiatry/Behavioral Health • Chicago Heights, IL • Since 1997
About
Summary: - The Illinois Department of Healthcare and Family Services (HFS) is a Illinois state government agency responsible for Medicaid healthcare coverage and child support services, organized into Medical Programs and Child Support Services. It also includes the Office of Inspector General (independent, reports to the governor). - Key facts: Founded in 1997, headquartered in Springfield, IL. Director (as of 2022) Theresa Eagleson. HFS serves Illinois residents to improve access to healthcare and ensure child support. - Relevance to Cook County/Chicago Heights: HFS administers Medicaid and child support programs for residents in Cook County, including Chicago Heights, but the page does not provide location-specific offices or contact details for Chicago Heights. For local assistance, contact HFS through the statewide website (hfs.illinois.gov) to find applicable offices, benefits, or providers in Cook County. If you need, I can pull location-specific office addresses or contact numbers for HFS services in Chicago Heights or Cook County.
Clinic Type
Psychiatry/Behavioral Health
Address
201 S GRAND AVE E, Springfield, Illinois 62763, US
Phone
312-655-7477
hfs.dcssconnect@illinois.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- localguideworld.com: 1.6 out of 5 stars (164 reviews)
Patients praise
- isolated reports of helpful and kind staff members
Common complaints
- rude and unprofessional staff behavior
- excessive wait times and unorganized office operations
- difficulty reaching representatives by phone
- lack of effective communication regarding case status
"This place is completely unorganized , from the staff to the disgusting bathrooms ! They open with no Toilet Paper in either bathroom , so bring your own. They are ignorant here and do not care about what you need"
— a-better-place.com review for Illinois Department of Human Services - Cook County"I just got off the phone with a Ms. Wesson and let me tell you how RUDE AND UNPROFESSIONAL this sorry of an excuse of a woman is. I've been calling almost everyday and I'm on hold for hours."
— localguideworld.com review for Illinois Department of Human Services (Chicago)"Doris was amazing. After having a difficult time with one of the case workers and getting hung up on, I called back and Doris really took her time , helped me with my concerns and processed my case for me."
— localguideworld.com review for Illinois Department of Human Services (Chicago)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Get Medicaid Facts: New Site and Toolkit Launched to Educate Public About Looming Medicaid Eligibility Changes | Cook County Health — Apr 10, 2026
- Cook County Health launches information campaign to keep people enrolled in Medicaid | Health News Illinois — Apr 13, 2026
- Medicaid is unchanged for now, Cook County officials say, amid a spike in misinformation and confusion - WBEZ Chicago — Jan 6, 2026
- State, Local Leaders Address Federal Medicaid Cuts, Increased Loss in Coverage – CountyCare Health Plan — Jan 6, 2026
- CountyCare looks to build out digital offerings, prepare members for Medicaid changes | Health News Illinois — Feb 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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