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About

Oak Street Health is a CVS Health company that provides primary and specialty care for adults on Medicare, with broad network access across the United States. The Chicago Heights location would align with Oak Street Health’s model of accessible, high-quality primary care clinics focused on Medicare patients. Key points: - Part of CVS Health; operates more than 230 centers in 27 states (as of latest data) and focuses on Medicare-covered primary care. - Headquarters in Chicago, IL; nationwide presence with multiple clinics in Illinois, including Chicago-area locations. - Services typically include primary care, preventive care, chronic disease management, and coordinated care, with most Medicare plans accepted. - If looking for Doctor’s Offices & Clinics in Chicago Heights, IL, Oak Street Health Chicago Heights would be a primary care option emphasizing Medicare-focused primary care within the Oak Street Health network. Consider confirming current address, hours, and whether Medicare plans are accepted at that specific site.

Clinic Type

Surgery

Address

30 W. Monroe St., 1200, Chicago, IL 60603, US

Phone

8888986762

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Oak Street Health (Oakstreethealth.com listing for Chicago Heights, IL): 4.47 out of 5 stars
  • Oak Street Health Lincoln Crossing Primary Care Clinic page: 1 out of 5 stars (39 written reviews)
  • BBB (Oak Street Health/Corporate) customer reviews: 1.34/5 stars (Average of 89 customer reviews)

Patients praise

  • Some reviewers describe clinicians/staff as patient, respectful, friendly, and professional
  • Some mention good patient experience in spite of large patient load

Common complaints

  • Difficulty getting in touch with the clinic/phone access; unable to reach a nurse or doctor
  • Problems with responsiveness for test results and prescriptions/refills
  • Unfavorable experiences such as only seeing nurse practitioners instead of doctors, and complaints about provider communication
  • Overall low ratings and complaints to BBB; reported billing/insurance issues and unprofessional staff interactions

"“This is a terrible place for health care. It is impossible to call them directly. You have to go through several operators, who can never get a nurse or doctor ...”"

Yelp review snippet

"“I am continually having problems getting prescriptions from this clinic. I never get to see or talk to a DOCTOR ... always a nurse practitioner.”"

BBB complaints summary (snippet)

"“They don’t call you and give you no results.”"

Oak Street Health location page highlights (snippet)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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