Franciscan Alliance Facility Created To Serve Changing ...
Urgent Care • Chicago Heights, IL
Clinic Type
Urgent Care
Address
1400 Otto Boulevard, Chicago Heights, IL 60411
Phone
708-733-7200
Lauri.Keagle@FranciscanAlliance.org
Opening Hours
Walk-In Clinic open 8 a.m. to 8 p.m. 365 days a year
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the Walk-In Clinic hours?
The Walk-In Clinic is open from 8 a.m. to 8 p.m. 365 days a year.
What services are provided at the SPI Family Medicine and Walk-In Clinic?
Same-day, compassionate care close to home; SPI Family Medicine practice will open later in January.
Who staffs the SPI Family Medicine practice at the new facility?
Jenna Cella, DO, and John Tibble, DO, are the providers accepting new patients.
What is the address for the SPI Family Medicine and Walk-In Clinic?
1400 Otto Boulevard, Chicago Heights, IL (ZIP not specified in text).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MedicalRecords.com: 2.3 out of 5 stars (148 reviews)
- Birdeye (Outpatient Therapy): 3.3 out of 5 stars (7 reviews)
- Illinois Hospital Report Card / CMS Surveys: 53%–59% of patients would definitely recommend the facility (N/A (based on national standardized survey))
Patients praise
- Nurses taking time to communicate well in some instances
- Professional and friendly therapy team experiences
- Quick response to phone inquiries in specific departments
Common complaints
- Long emergency department wait times
- Communication issues between staff and patients
- Difficulty reaching staff via phone
- Reports of rude or unhelpful front-desk/administrative personnel
- General patient dissatisfaction with hospital-based services
"My experience at the Olympia Fields emergency room was awful, to say the least... We signed the paperwork, and we STILL were waiting to be seen for over 4 hours."
— MedicalRecords.com"Went to urgent care this morning. They referred me to the ER. Was triaged two plus hours ago and still waiting. So frustrating."
— HospitalStats.org"Amazing therapy team, friendly and professional!!!"
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Prime Healthcare announces purchase of Franciscan Health Olympia Fields hospital - HF Chronicle — Jan 17, 2026
- Vitas healthcare unveils inpatient hospice unit at franciscan health olympia fields — Jun 10, 2026
- Franciscan Health Olympia Fields adds cardiovascular disease fellowship | Chicago Heights, IL Patch — Jul 15, 2025
- Prime Healthcare Expands Mission in Illinois with Franciscan Health Olympia Fields - Prime Healthcare — Jan 16, 2026
- Prime Healthcare Earns Unanimous Approval, Community Support for Expansion Across Illinois with Olympia Fields — Apr 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Chicago Heights
Specialty Physicians of Illinois (SPI) offers primary care and specialty services with multiple Chicago-area locations, including Chicago Heights. They operate 4 offices total, with headquarters at 333 Dixie Highway, Chicago Heights, IL, and additional sites in Olympia Fields and Chicago Heights. They employ about 21 providers and staff, led by Medical Director Lance T. Wallace. SPI emphasizes accessible care with a patient-forward approach (high pages per visit, low bounce rate, steady monthly visits). For a walk-in clinic query in Chicago Heights, SPI appears to provide primary care and specialty services across its Chicago Heights locations, but they do not list a dedicated walk-in clinic; check the 333 Dixie Highway or 30 E 15th St Ste 202 offices for same-day or walk-in capabilities, and call their listed numbers for current walk-in availability.
Comparing your options?
See other urgent care clinics in Chicago Heights, or search the full directory by insurance, ratings, and more.