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About

Northwestern Medicine is a nonprofit healthcare system affiliated with Northwestern University, headquartered in Chicago, IL. It operates Northwestern Memorial Hospital (its flagship) plus 9–10 other hospitals and a network of physician offices and urgent care centers across Illinois, with close ties to Lurie Children’s Hospital and the Ryan AbilityLab. The system focuses on quality care, research, and education through its affiliations with Feinberg School of Medicine and related centers. Key leadership includes CEO Howard Chrisman and CFO John A. Orsini. Services span orthopedics, cardiology, neurology, oncology, pediatrics, women’s health, neuroscience, rehabilitation, and other hospital/academic health system offerings. Contact: 1-844-662-38837.

Clinic Type

Neurology

Address

Northwestern Memorial Hospital, Regenstein Center for Neurological Care, Chicago, IL

Phone

(312) 926-2300

Email

kflesch@nm.org

Opening Hours

8 am–5 pm

Telehealth

Yes

Services Offered

  • Neurology care across a full range of neurological disorders
  • multidisciplinary neurology clinics with teams including psychologists, physical/occupational/speech therapists, social workers
  • specialized outpatient infusion services
  • neurosurgical care for cerebrovascular disorders, brain and spine tumors, functional disorders (movement disorders, epilepsy), complex spine problems
  • comprehensive epilepsy program
  • comprehensive stroke center
  • sleep disorders program
  • neurogenetic testing for movement disorders
  • Parkinson’s disease and movement disorders center
  • spine center
  • women’s neurology program
  • ALS, Huntington’s disease, Huntington’s disease clinic, ataxia center
  • neurobehavioral and memory clinic
  • brain and spine tumor care
  • denning ataxia center of Northwestern University
  • hipanic brain and spine tumor program (en Español)
  • neurogenetic services
  • spinal care
  • amyotrophic lateral sclerosis program
  • spine and brain tumor care

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the hours of operation?

8 am–5 pm

Awards & Accreditations

  • U.S. News & World Report America’s Best Hospitals (Northwestern Memorial Hospital ranked No. 1 in Illinois for 14 straight years, 2025–2026)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Ratings.MD: 4.8/5 (33,204 verified ratings)
  • Birdeye: 5/5 (2 reviews)
  • U.S. News & World Report: 4/5 (24 reviews)

Patients praise

  • High regard for the clinical expertise and knowledge of many neurologists
  • Patients appreciate doctors who are proactive, empathetic, and dedicated to their care
  • Success in treating complex conditions such as epilepsy and chronic migraines
  • Access to multidisciplinary care and specialized centers

Common complaints

  • Difficulties with administrative communication, including unreturned calls and phone tag issues
  • Long wait times for appointments and scheduling delays
  • Reports of dismissive staff or poor bedside manner in specific instances
  • Frustration with inaccurate record-keeping or prescription management in some cases

"Dr. Templar and her team are wonderful. Spent a lot of time with me, understood the grief and anxiety of my situation and made a plan that felt safe for me... Seizure free a year now..."

Patient review, A-Better-Place

"Dr. Carroll is WONDERFUL - her staff, however, is hurting her practice. I have phoned 11 times in the past 3 days and have had 1 call answered live."

Patient review, Vitals

"This doctor refuses to explain any of her thinking when it comes to Rx... and tried to confirm if inaccurate record-keeping led her to make MEDICATION DECISIONS..."

Patient review, Healthgrades

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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