Chicopee Outpatient Center - Holyoke Health
Diagnostic Imaging (X-Ray/Ultrasound) • Chicopee, MA • Since 1893 • 1 (Chicopee Outpatient Center) locations
About
Chicopee Outpatient Center is part of Holyoke Health (Holyoke Medical Center) in Holyoke, MA. The system’s outpatient services in Chicopee complement its full-service, community hospital offerings and include a physician practice network (Western Mass Physician Associates) and related care partners. Holyoke Health serves the Greater Holyoke area, with facilities and outreach across Hampden and Hampshire counties, including Chicopee. For location-specific details, contact Holyoke Health directly or visit the Holyoke Health site for Chicopee-related outpatient services, hours, and appointment options.
Clinic Type
Diagnostic Imaging (X-Ray/Ultrasound)
Address
1964 Memorial Drive, Chicopee, MA
Phone
413.536.6766
bloodbank_donor@holyokehealth.com
Opening Hours
Monday–Friday 8:30 a.m.–5:00 p.m.; Saturday 9:00 a.m.–3:00 p.m.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What are the Diagnostic Imaging services offered at the Chicopee Outpatient Center?
X-Ray and Ultrasound services (Diagnostic Imaging) at the Chicopee location.
Where is the HMC Chicopee Diagnostic Imaging Services located?
1964 Memorial Drive, Chicopee, MA.
What are the routine operating hours in Chicopee?
Monday through Friday 8:30 a.m. to 5:00 p.m.; Saturday 9:00 a.m. to 3:00 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Chicopee Medical Center (Birdeye): 3.4 (68 reviews)
- Chicopee Health Center (WebMD): 2 ratings (average rating not shown in snippet) (2 reviews)
- Holyoke Medical Group - Walk-In Care (Chamber of Commerce): 2.9 (29 reviews)
Patients praise
- Some patients report positive experiences with providers and staff at Chicopee Medical Center, including trust in a doctor and friendly nurses/reception listening when they can get through
- Some patients mention being seen in a timely fashion at Holyoke hospital urgent care/WALK-IN care
- Some patient reviews include positive impressions such as recommending the clinic/doctor
Common complaints
- Long wait times and delays (e.g., over two hours; waiting all day; difficulty getting through)
- Difficulty reaching the office by phone / calls not answered; long hold times
- Issues with referrals/administrative handling (e.g., referral not sent; hung up)
- Perceived poor customer service at the front desk/receptionists
- Billing/insurance problems (e.g., billed insurance twice; cancellation after insurance not working)
- Denial of services/requirements mentioned for walk-in care
"“Terrible!!! Wait times over 2 hours”"
— Birdeye review excerpt for Chicopee Medical Center"“This place is HORRIABLE… I am always on hold for almost 20 minutes… they need a referral… NEVER happened I even got hung up on!”"
— WebMD page for Chicopee Health Center (review excerpt)"“If you love HORRIBLE customer service definitely come here… never answers the phones literally ever… You can call here 80 times a day and you’re lucky if they answer ONCE.”"
— LocalityBiz reviews snippet for Chicopee Health Center (review excerpt)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Spotlight On: Holyoke Medical Center — Oct 29, 2025
- Holyoke Medical Center Adult Primary Care (Chicopee) — Jan 2, 2026
- HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS — Dec 2, 2025
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- Sleep Lab - Holyoke Health — May 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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