Care Management Services | Valley Regional Hospital
Case Management • Claremont, NH • Since 1893
About
Valley Regional Hospital (VRH) in Claremont, NH offers comprehensive hospital services with a focus on emergency care and medical imaging. Key points relevant to Care Management Services: - Type and scope: Nonprofit community hospital with 25 beds, 24/7 emergency department, and a range of care services including medical/surgical units, rehabilitation, home care & hospice, primary care, and skilled nursing. - Care management potential: VRH provides emergency, regular inpatient and outpatient care, advanced imaging, and care coordination across various units, suitable for care management programs targeting high-need, post-acute, and ongoing chronic condition management. - Capacity and reach: Serves Sullivan County as the area’s only 24/7 ED facility; typical annual ED visits around 12,500, indicating substantial throughput for care coordination, discharge planning, and follow-up. - Location and accessibility: HQ at 243 Elm Street, Claremont, NH; multiple nearby offices, facilitating continued care and transitions for their patient population. - Size and leadership: About 92 employees; leadership includes roles in nursing, medical leadership, finance, and operations to support care management initiatives. - History and stability: Established 1893 (formerly Cottage Hospital); long-standing community presence with ongoing financial support and recent investment. If you’re evaluating VRH for a care management program, focus on their emergency services, inpatient care pathways, discharge planning capacity, and partnerships across primary and specialty care within the Claremont region. For more details on specific care management workflows, contact VRH administration via info@vrh.org or the main line at (603) 542-7771.
Clinic Type
Case Management
Address
243 Elm St, Claremont, NH 03743
Phone
603-542-1810
vnh@vnhcare.org
Opening Hours
Mon-Fri: 8:30 am - 5:00 pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is Case Management?
We provide case coordination services with a professional team to assess needs, coordinate care, and assist with discharge planning.
Who are the Case Management team members?
The team consists of two professional registered nurses and a social worker who work collaboratively.
What can Case Management help with after discharge?
Help with discharge planning and referrals for equipment or services you might need upon discharge, as well as questions about care and financial responsibilities.
How can I arrange a meeting with Case Management?
Please call your Primary Care Provider (PCP) at Valley Regional to arrange a meeting. If you do not have a PCP, visit the Primary Care Page to learn more about establishing care.
Is the medical social worker available for crisis intervention, counseling, and discharge planning?
Yes, our medical social worker is available to all patients and their families for crisis intervention, counseling, and discharge planning.
How can I contact the Coordinator of Care Management?
Call (603) 542-3442.
Do Case Management services assist with Advanced Directives and Durable Power of Attorney for Healthcare?
Yes, Advanced Care Planning/Advanced Directives assistance is available by appointment.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- CMS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (CMS) (20 reviews (Yelp))
Patients praise
- CMS overall star rating of 4 out of 5 stars
- Above national average performance in various quality measures
- Consistent ratings for hospital cleanliness and quietness compared to national benchmarks
Common complaints
- Some patients report lower responsiveness in receiving help (64% "Always" received help as soon as they wanted)
- Mixed ratings on communication with staff and overall patient experience metrics
"My mother was a patient here at the end of her life. I can only praise the care she received in the ER and then on ..."
— Yelp review of Valley Regional HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Patient Information - Valley Regional Hospital — Dec 3, 2025
- Valley Regional Hospital - Medicare — May 13, 2026
- Largest Gift in Valley Regional Hospital History! — Oct 20, 2025
- Dartmouth Health to open new addiction treatment center in Claremont | New Hampshire Public Radio — Mar 16, 2026
- Dartmouth Health to open new addiction treatment center in Claremont — Mar 15, 2026
Information sourced from the clinic's website as of July 11, 2026.
More case management clinics in Claremont
New Hampshire Department of Health and Human Services (DHHS) is a state government agency based in Concord, NH, serving mental health, developmental disabilities, substance abuse, and public health needs. It is the largest state agency and operates under the NH government. The department provides resources and programs statewide, including services related to mental health support, perinatal mental health initiatives, and partnerships with organizations like NAMI-NH. For location-specific inquiries near Claremont, NH, DHHS programs and mental health services are typically administered through regional offices or state-wide contact lines (refer to their main site for specific regional contacts and RFPs). Key contact: 800-735-2964. Website: dhhs.nh.gov.
West Central Behavioral Health (WCBH) is a nonprofit mental health and substance use treatment provider serving Sullivan County and the Upper Valley in New Hampshire. Founded in 1977 and headquartered in Lebanon, NH, WCBH offers a full continuum of care across age groups, including outpatient, emergency/crisis services, case management, residential, and continuing care. They operate 10 offices in New Hampshire, with locations in Lebanon, Newport, and Claremont (including 52 W Pleasant St and 251 Elm St in Claremont). WCBH aims to provide compassionate, accessible care regardless of ability to pay. Contact: info@wcbh.org; main phone options listed on their site.
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