Cleveland Heights Medical Center - MetroHealth
Family Medicine • Cleveland Heights, OH • Since 1837
About
Summary: Cleveland Heights Medical Center is not listed as a MetroHealth location. MetroHealth, a nonprofit health system based in Cleveland, operates the MetroHealth System across multiple sites in Cuyahoga County, including its main campus at 2500 MetroHealth Drive in Cleveland. It is a Level I adult trauma and Level II pediatric trauma center, affiliated with Case Western Reserve University School of Medicine, and serves as a major teaching hospital with approximately 731 beds and around 9,000 employees. If you’re seeking MetroHealth services near Cleveland Heights, consider MetroHealth’s Cleveland-area facilities or contact MetroHealth at 216-957-6337 for the nearest campus and services.
Clinic Type
Family Medicine
Address
Cleveland Heights Medical Center, ... (address not fully provided in text)
Phone
216-778-7800 (information)
kvogel@metrohealth.org
Opening Hours
24 hours emergency department, seven days a week for immediate care and urgent needs
Telehealth
Yes
Emergency Care
Yes, onsite Emergency Department open 24/7
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What care options are available?
Primary Care, Specialty Care, Virtual Care and Pediatric Care are available; drive to care now options provided.
What are the clinic’s hours?
Hours: Loading…; Outpatient Appointment Hours: Today; Emergency Department Hours: Today; Mammography Hours: Today; Physical Therapy Hours: Today.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.2 out of 5 stars (152 reviews)
Patients praise
- Facility is described as newly remodeled, clean, and modern
- Some patients report fast service and reasonable wait times in the emergency department compared to main hospitals
- Specific praise for attentive, compassionate, and professional nurses and doctors
- Helpful staff for specific outpatient care and vaccination services
Common complaints
- Reports of rude, unhelpful, or dismissive front desk staff
- Concerns regarding long wait times and delays in pharmacy services and prescription refills
- Reports of delays in inpatient nurse responses and perceived lack of compassion
- Complaints about laboratories closing earlier than posted operating hours
- Frustration regarding billing practices and lack of clear financial estimates
"Unit 1B has some of the best nurses and nurse practitioners in the area. They make you feel seen, loved, and heard."
— LocalityBiz review"A nurse came in and said she was not assigned to that patient and she would tell her (the assigned nurse). We were trying to wait patiently, so we waited over 2 hours and no one ever came."
— LocalityBiz review"The pharmacy must be under-staffed or overworked because the delay on getting refills can be ridiculous."
— Loc8NearMe reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Cleveland Heights
Cleveland Clinic Florida is a nonprofit, multi-specialty healthcare system with 5 hospitals and numerous outpatient centers across Broward, Palm Beach, Martin, St. Lucie, and Indian River Counties. It integrates clinical care with research and education and is part of the Cleveland Clinic network in Ohio. The Florida region includes hospitals in Weston, Port St. Lucie, Palm Beach Gardens, Coral Springs, Vero Beach, and more, staffed by around 240 top physicians across 40 specialties. Key details: founded 1988; headquarters in Weston, FL; operates 16 offices nationwide in the U.S.; main contact numbers: 877.463.2010 and 866.293.7866. If your goal is specific primary care in Cleveland Heights, OH, this page focuses on Cleveland Clinic Florida in Florida and does not cover Cleveland Clinic primary care in Cleveland Heights. Consider searching for Cleveland Clinic Cleveland Heights primary care specifically to find local providers and appointment options.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other family medicine clinics in Cleveland Heights, or search the full directory by insurance, ratings, and more.