The Chattanooga Heart Institute
Cardiology • Cleveland, TN • 1 location locations
About
The Chattanooga Heart Institute (Cleveland, TN) is a privately held cardiovascular care provider with board-certified cardiologists and cardiovascular surgeons. It has a multi-office footprint in Tennessee and Georgia (including Cleveland, TN) and emphasizes a multidisciplinary approach to diagnosing and treating heart disease, preventive strategies, and advanced interventional procedures. The institute has earned national recognition in cardiovascular care and was named a Cardiovascular Center of Excellence within CommonSpirit Health in 2024. The team and affiliates are involved in community health events and education, with active updates on cardiovascular topics and patient stories. Current staff size is small (4 employees listed).
Clinic Type
Cardiology
Address
400 Berywood Trail NW, Suite A, Cleveland, TN 37312
Phone
(423) 697-2338
MediaInquiries@CommonSpirit.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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We accept most major insurance plans.
Languages Spoken
FAQs
How can I access my medical records?
To add your medical records to your patient portal, send us a message through the portal. You can also request your records through MediCopy, our trusted partner for information management.
How do I join the patient portal?
At our practice, we truly care about our patients. Our goal is to provide you and your family with the best possible experience every time you interact with us. We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care. For assistance, call our portal coordinator at(423) 697-2338.
How do I refill a prescription?
Request a refill through the patient portal or have your pharmacy contact us directly.
What if I need to cancel my appointment?
Please let us know at least 24 hours in advance if you need to cancel to avoid a $50 cancellation fee.
What insurances do you accept?
We accept most major insurance plans. If you have specific questions, give us a call—we’re happy to help.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.9 out of 5 stars (22 reviews)
Patients praise
- Some providers, such as Dr. Mitchell and NP Sally Randall, are described as caring and thorough
- Patients appreciative of the time taken to explain diseases and treatment plans
Common complaints
- Staff and communication issues, including failure to process orders and unresponsiveness to messages
- Challenges with insurance acceptance and billing policies, specifically regarding self-pay patients
- Perceived arrogance or incompetence among some administrative or nursing staff
"Terrible experience and yes, this may be traced to the nurse/receptionist/staff like other reviews. Either incompetence or arrogant and want to overwrite a prior doctors findings... We are done dealing with this place."
— Birdeye review"I see Dr. Mitchell and Nurse Practitioner Sally Randall. Both are the most caring individuals you could ever want to meet. They take as much time as necessary to ensure their patients have a complete understanding of their disease."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- $3.75M settlement reached over Chattanooga Heart Institute data breach | Chattanooga Times Free Press — Apr 21, 2026
- $3.75M Settlement Resolves Data Breach Lawsuit Against Chattanooga Heart Institute — Apr 17, 2026
- CommonSpirit, Cigna reach deal to keep Chattanooga patients in network — Apr 2, 2026
- Champions of Health Care 2025: Chattanooga Heart Institute | Chattanooga Times Free Press — Sep 3, 2025
- CommonSpirit, Cigna reach deal to keep Chattanooga patients in network — Apr 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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