Urgent Care and Express Care Clinics - Cleveland Clinic
Emergency Care • Cleveland, OH
About
Summary: Huron Hospital Behavioral Med (Stephanie Tubbs Jones Health Center) is part of Cleveland Clinic’s Cleveland, OH network, offering urgent care through Express Care Clinics and a range of primary and specialty services. The center operates as a small health care facility with 10 employees, revenue under $1M, and serves as an urgent care option near Cleveland. Contact: 800.223.2273 or 216.767.4242. Website: my.clevelandclinic.org/locations/stephanie-tubbs-jones-health-center. Notable strengths noted in available data include a generally positive employer rating (4.0/5 from 2 reviews) with high scores for work-life balance, compensation, culture, and career opportunities.
Clinic Type
Emergency Care
Address
13951 Terrace Rd, Cleveland, Ohio 44112-4399, US
Phone
800.223.2273
chp@ccf.org
Opening Hours
Express Care Clinics: Monday–Friday 8 a.m.–7:30 p.m.; Saturday–Sunday 8 a.m.–3:30 p.m.
Telehealth
Express Care virtual visits are available online for nonemergency concerns; accessible to Ohio and Florida residents, ages 2 and up.
Emergency Care
If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone, or other serious problems, please go to the nearest emergency department or call 911.
Services Offered
Technology & Equipment
Insurance & Payment
Payment, including co-pays, is required at time of service.
Payment, including co-pays, is required at time of service
Languages Spoken
—
FAQs
Do I need an appointment?
No appointment is necessary.
Have questions about payment?
Most insurance plans are accepted. Payment, including co-pays, is required at time of service.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Rocky River): 2.9 out of 5 (167 reviews)
- Yelp (Rocky River): 2.7 out of 5 (46 reviews)
- Solv Health (Rocky River): 2.5 out of 5 (21 reviews)
- ComplaintsBoard (Overall system): 1.1 out of 5 (186 complaints)
- Birdeye (Brecksville): 3.6 out of 5 (8 reviews)
Patients praise
- Some patients report efficient, quick visits under 45-60 minutes
- Medical providers are often described as thorough and professional when engaged directly
- Front-desk and nursing staff are frequently noted for being friendly and kind in successful visits
- High standard of medical care once the patient is seen by a provider
Common complaints
- Long wait times, even with "reserved" spots or appointments
- Perceived lack of compassion or responsiveness from some medical providers
- Difficulty communicating or getting responses via phone
- Understaffing issues causing delays and poor experiences
- Billing issues, particularly regarding VA benefits and insurance transparency
- Facility concerns, including cleanliness, lack of privacy (curtained areas), and high noise levels
"Not only was I seen right away, they were all so kind and actually listened to my concerns."
— Birdeye Review (Rocky River)"Horrible experience at this clinic. I waited 2 hours to be seen for something they couldn’t help with."
— LocalityBiz Review (Downtown)"If you are a veteran using your urgent care benefit do NOT under ANY circumstances use this urgent care... They apparently have absolutely no clue at all how to bill the VA."
— LocalityBiz Review (Lyndhurst)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More emergency care clinics in Cleveland
Cleveland Urgent Care is a small, self-owned medical practice founded in 2019 and based in Cleveland, Ohio. They operate three offices in Ohio (including 1956 E 79th St, Cleveland) and provide urgent care, walk-in medical services, and minor injury treatment. With a focus on convenient, reliable care, they report prompt service, low bounce engagement, and a local patient base primarily in the United States. Contact: info@clevelanducare.com or 440-471-7044 / 216-999-7120. Website: clevelanducare.com.
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