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Clinic Type

Family Medicine

Address

293 Upper Falls Blvd, Rochester NY 14605

Phone

5859220200

Email

parking@rochesterregional.org

Opening Hours

Thu: 8:00 AM - 5:00 PM Mon: 8:00 AM - 5:00 PM Tue: 8:00 AM - 5:00 PM Wed: 8:00 AM - 5:00 PM Fri: 8:00 AM - 5:00 PM

Telehealth

Available (anonymous telehealth links mentioned in extras)

Services Offered

  • Primary Care
  • Routine physical exams and health screenings
  • Sick (acute care) visits
  • Medication prescriptions and refills
  • Immunization and flu shots
  • Minor procedures

Insurance & Payment

Languages Spoken

  • Spanish
  • Turkish
  • Haitian Creole
  • French

FAQs

What should I bring to my appointment?

Your insurance card, current medications (with dosages), any questions for your physician, and any prescription refills needed.

What should I bring to my first appointment?

Your insurance card; your current medications (with dosages), including any over-the-counter medications or supplements; any questions you may have for your physician about health concerns, medications, and treatment; any prescription refills you may need so we can provide them for you at the time of your visit.

Awards & Accreditations

  • A member of the National Health Service Corps
  • This location is a Patient-Centered Medical Home
  • Patient-Centered Medical Home

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate): 2.9 out of 5 stars (43 reviews)
  • Birdeye/Google: 2.4 out of 5 stars (30 reviews (Google))

Patients praise

  • Appreciation for specific physicians and nurses
  • Clean and well-maintained facilities
  • Friendly and knowledgeable medical staff in some instances

Common complaints

  • Rude or unprofessional front desk staff
  • Long hold times on the phone
  • Difficulty with administrative tasks, such as form approvals and medication refills

"SOME OF THE PEOPLE THAT ANSWER THE PHONE ARE VERY RUDE... BUT I HAVE BEEN LEFT ON THE PHONE ON HOLD FOREVER I HAVE HAD LAPSES IN HAVING MY REFILLS ON MEDICATION WHICH IS MOST DEFINITELY NOT GOOD"

Birdeye review

"I was happy to found this provider through Rochester Regional. All the folks here have been friendly and professional. They have set me up with annual physicals, blood tests, and special referrals. The service I receive is excellent."

Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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