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About

Summary: UMass Memorial HealthAlliance-Clinton Hospital is a nonprofit, full-service community hospital (163 beds) serving North Central Massachusetts and Southern New Hampshire. It offers diverse services including cancer care, cardiology, general surgery, primary and specialty care, behavioral health, orthopedic care, home health and hospice, and geriatric psychiatry. The hospital operates across three campuses (Clinton, Fitchburg, Leominster) with two 24-hour emergency departments and urgent care centers, supported by a large network of physicians (over 400 across 40 specialties). For gastroenterology-specific care, the facility is part of the UMass Memorial Health system, implying access to GI services, specialists, and related programs through the affiliated network. Key leaders include Chief Medical Officer and Chief Nursing/Operations Officers, with multiple directors overseeing services and revenue cycle. Locations: Clinton, Leominster (HQ), and Fitchburg campuses in Massachusetts. If you’re seeking GI care, contact the hospital to confirm available gastroenterology services, specialists, and appointment options.

Clinic Type

Gastroenterology

Address

UMass Memorial Medical Center - Marlborough Campus; 157 Union Street, Marlborough, MA 01752; UMass Memorial Medical Center - University Campus; 55 Lake Avenue North, Worcester, MA 01655; UMass Memorial Medical Center - Memorial Campus; 19 Belmont Street, Worcester, MA 01605; HealthAlliance-Clinton Hospital - Leominster Campus; Milford Regional Medical Center; UMass Memorial Medical Center - Southborough Endoscopy Center

Phone

855-UMASS-MD (855-862-7763)

Email

volunteerservices@umassmemorial.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

true

Services Offered

  • Gastroenterology
  • Endoscopy
  • Colonoscopy
  • Upper endoscopy
  • Capsule endoscopy
  • Endoscopic ultrasound (EUS)
  • GI cancer screening
  • Gastrointestinal cancer care
  • Surgical and non-surgical GI treatments
  • Hepatology collaboration
  • Radiology collaboration
  • GI surgery
  • Gastroscopy
  • Liver and biliary care
  • Pancreatic care

Technology & Equipment

  • Endoscopy
  • Capsule endoscopy
  • Endoscopic ultrasound (EUS)
  • Colonoscopy
  • Upper endoscopy

Insurance & Payment

Languages Spoken

  • English

FAQs

What conditions do gastroenterologists treat?

Gastrointestinal disorders affecting the esophagus, stomach, small intestine, liver, gallbladder, biliary tract, pancreas and colon.

Do you offer cancer screening or specialized procedures?

Yes, including cancer screening tests and specialized GI procedures.

Where are the gastroenterology locations?

UMass Memorial Medical Center - Marlborough Campus; University Campus (Worcester); Memorial Campus (Worcester); HealthAlliance-Clinton Hospital - Leominster Campus; Milford Regional Medical Center; UMass Memorial Medical Center - Southborough Endoscopy Center.

How can I get started or make an appointment?

Call 855-UMASS-MD (855-862-7763) or request an appointment with a gastroenterologist.

Awards & Accreditations

  • U.S. News & World Report high-performing in gastroenterology and GI surgery; ranked #5 hospital in Massachusetts
  • U.S. News & World Report: high-performing in gastroenterology and GI surgery; ranked #5 hospital in Massachusetts

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • U.S. News & World Report (for HealthAlliance-Clinton Hospital Gastroenterologists): 3/5 (Patient Experience) (68 reviews)
  • Vitals (for Dr. Min S. Song): 2.8/5 (Not explicitly stated (average based on multiple reviews))
  • Apple Maps (for UMass Memorial Health in Clinton): 67% (9 ratings)

Patients praise

  • Some patients have expressed appreciation for the comfort of the hospital environment and certain staff members

Common complaints

  • Poor bedside manner, including reports of doctors being arrogant, condescending, or unkind
  • Long wait times for appointments and procedures
  • Concerns regarding communication, such as delays in receiving test results and difficulty reaching staff for urgent issues
  • Reports of being seen by mid-level providers instead of the specialists themselves
  • Dissatisfaction with the professionalism of office staff

"He was condescending and very unkind. Whatever you do, don't ask any questions. You'll end up feeling like you're wasting his time and like you are a complete idiot."

Vitals review for Dr. Elliot J. Feinberg

"Dr. P was rude, condescending and arrogant in the 2 minutes he was there. He had zero bedside manner and when I tried to pronounce his name he said "you don't need to know my name"."

WebMD review for Dr. Naveen Pandaraboyina

"When extremely ill I was told he would see me in a week. I called my PCP and was admitted to the hospital that day. ... Besides one good receptionist, you are out of luck trying to get anything accomplished over the phone especially emergency care."

Vitals review for Dr. Min S. Song

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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