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About

Crystal Run Healthcare is a private, multi-specialty medical group serving New York’s Hudson Valley, with headquarters in Middletown. Founded in 1996 and now part of Optum, it operates 14 offices and 375+ physicians/APCs across 50+ specialties, including geriatrics-related care within internal medicine and family medicine. The organization emphasizes value-based care and community well-being, offering comprehensive services across primary care, behavioral health, diagnostic imaging, and various surgical specialties. Contact: 845-703-6999. Locations include Middletown HQ (155 Crystal Run Road) and other offices in Rock Hill, Goshen, and Warwick.

Clinic Type

Geriatric Medicine (multi-location group)

Address

Middletown, NY and Monroe, NY (Crystal Run Healthcare)

Phone

845.703.6999; 845.615.6999

Email

noreply@optum.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Geriatric medicine
  • Internal medicine
  • Primary care for older adults

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (West Nyack): 2.1/5 stars (91 reviews)
  • Yelp (Middletown): 1.5/5 stars (246 reviews)
  • BirdEye (Urgent Care): 2.4/5 stars (66 reviews)

Patients praise

  • Some providers described as caring and thorough
  • Clean and sanitized facilities mentioned by some patients
  • Professional and compassionate service noted in specific positive encounters

Common complaints

  • Long wait times
  • Billing issues and errors
  • Difficulties with customer service and phone systems
  • Reports of rude or dismissive staff/providers
  • Concerns regarding quality of care and lack of empathy

"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."

News 12 (Reporting on patient survey)

"I was passed around by the incompetent doctors of Crystal Run Healthcare... All of my appointments with them don't have an ounce of comfort, empathy or understanding to them."

LocalityBiz User Review

"Very caring and thorough dr. Best dr at ..."

Crystal Run Healthcare website (Provider review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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