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Clinic Type

Primary Care

Address

293 Upper Falls Blvd, Rochester NY 14605

Phone

5859220200

Email

parking@rochesterregional.org

Opening Hours

Mon-Sat 8:00 AM - 5:00 PM

Telehealth

available via anonymous telehealth links provided (see extras)

Emergency Care

Calls may route to 24-hour support before the end of general hours.

Services Offered

  • Primary Care
  • Routine physical exams and health screenings
  • Sick (acute care) visits
  • Medication prescriptions and refills
  • Immunization and flu shots
  • Minor procedures

Team

  • Clinton Family Health Center — Primary Care Practice

Insurance & Payment

Languages Spoken

  • Spanish
  • Turkish
  • Haitian Creole
  • French

FAQs

If you must cancel your appointment, what notice is appreciated?

24 hours cancellation notice.

What services are offered at Clinton Family Health Center?

Primary care services including routine physical exams, sick visits, medication prescriptions and refills, immunizations and flu shots, and minor procedures.

What should I bring to my appointment?

Your insurance card, current medications (with dosages), any questions for your physician, and any prescription refills needed.

What are the general hours?

General Hours are 8:00 AM – 5:00 PM, Monday through Friday; calls may route to 24-hour support before the end of general hours.

What is the location's address?

293 Upper Falls Blvd, Rochester, NY 14605.

Do they see patients of all ages?

Yes, as a family medicine practice, they see patients from newborns to adults.

Are there languages available other than English?

Yes, languages include Spanish, Turkish, Haitian Creole, and French.

Awards & Accreditations

  • A member of the National Health Service Corps
  • Patient-Centered Medical Home

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.9 out of 5 stars (43 reviews)

Patients praise

  • Friendly and professional staff interactions reported by some patients
  • Knowledgeable doctors who listen to concerns
  • Clean and well-maintained facilities noted in some experiences
  • Appreciation for specific departments (e.g., postpartum/NICU) or individual providers

Common complaints

  • Poor staff communication and perceived unprofessionalism
  • Difficulty with prescription management and pharmacy coordination
  • Long wait times and unresponsive patient care (e.g., call buttons ignored)
  • Issues with facility cleanliness or maintenance
  • Negative experiences with triage or billing/policy rigidness

"I highly do NOT recommend this hospital I swear half of the staff in triage got their medical license from a cereal box! The only part of this hospital I would recommend is postpartum!"

Birdeye

"The staff members are always friendly, efficient, and professional. I have never had a negative experience here. The doctors are knowledgeable and take the time to listen to any concerns I have."

Trustburn

"One doctor tried to push a medication on me 4 times throughout my visit after I sternly told her no. Then proceeded to google my symptoms while I was sitting in the room with her."

Beautihost

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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