Family Medicine in Clovis at Plains Regional Medical Center
Primary Care • Clovis, NM • 1 location in Clovis (Plains Regional Medical Center) locations
Clinic Type
Primary Care
Address
Medical Office Building, 2200 W 21st St, Clovis, NM 88101
Phone
575-769-7577
phf@phs.org
Opening Hours
Mon-Fri: 8:00 am – 5:00 pm
Telehealth
Available (Virtual Primary Care and telehealth options mentioned)
Services Offered
Insurance & Payment
—
Financial assistance, Sliding scale discounts, CareCredit (if listed), Medicaid/Medicare where applicable
Languages Spoken
FAQs
What services are offered at Family Medicine in Clovis?
Preventive care, health maintenance, treatment of common conditions, assess urgency of medical problems, and more as a Presbyterian Medical Group practice.
Review visitor guidelines, test your device for telehealth appointments, and complete some forms ahead of visits, procedures and surgeries.
Prepare for Your Appointment by reviewing visitor guidelines, checking device compatibility for telehealth, and completing required forms prior to visits.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Medicare/HCAHPS data via Momentary Labs: 3 out of 5 stars (overall patient satisfaction rating) (267 patient surveys)
- Vivian Health: 4.2 out of 5 stars (9 reviews)
Patients praise
- Cleanliness of hospital environment
- Occasional reports of professional, kind, and competent care from specific staff or providers
- Positive experiences with emergency care for some patients
Common complaints
- Long wait times in emergency and outpatient settings
- Perceived lack of staff responsiveness or care coordination
- Concerns regarding bedside manner and professional communication
- Negative experiences with billing and administrative processes
"The hospital's top strength identified by patients is cleanliness... However, there are areas for improvement, particularly in doctor communication, where only 73.0% of patients felt that doctors always communicated well."
— Momentary Labs/CMS HCAHPS data"The ER was a horrible experience every time I have been there... They take so long they don't check up on you constantly they let you sit there till you're basically begging for them to tell you what's going on."
— a-better-place.com"Just wanted to come on here and say my family and I had a great experience with PRMC... They had us in and out within an hour and 20 minutes. They took all of the steps to make sure he was okay."
— localitybiz.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kerri Kustra, MD - Family Medicine Doctor in Clovis, NM — May 14, 2026
- Dr. Jabez B. John, MD - Family Medicine Doctor in Clovis, NM — May 14, 2026
- Dr. Aurelio R. Cervera, MD - Family Medicine Doctor in Clovis, NM — May 14, 2026
- Valerie R. Neitsch, PA - Physician Assistant in Clovis, NM — May 14, 2026
- Kimberly D. Archuleta, NP - Nurse Practitioner in Clovis, NM — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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