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North Idaho Eye Institute is a private ophthalmology practice and eye clinic serving Coeur d’Alene, Idaho, founded in 1966. The group operates five offices nationwide (all in Idaho) with headquarters in Coeur d’Alene. They provide comprehensive eye care and surgical services for conditions such as cataracts and glaucoma, offering treatment by board-certified ophthalmologists. Key details: 32 employees (yearly decline noted), annual revenue around $18.9 million, and contact/info via info@northidahoeye.com and (208) 667-2531. Website: northidahoeye.com.

Clinic Type

Ophthalmology

Address

Coeur d'Alene, Idaho (Northern Idaho region)

Phone

12086672531

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Ophthalmology
  • Eye care
  • Cataract surgery
  • Refractive surgery
  • LASIK
  • Glaucoma care
  • Dry eye treatment
  • Medical retina
  • Pediatrics eye care
  • Oculoplastics
  • Aesthetics (eye-related)
  • General eye care
  • Ambulatory surgery center
  • Light Adjustable Lens (RxSight)
  • Alcon LenSx femtosecond laser
  • Eye exams
  • Optical services
  • Patient resources
  • Billing and insurance information

Technology & Equipment

  • Light Adjustable Lens by RxSight
  • Alcon LenSx femtosecond laser
  • state-of-the-art diagnostic and surgical technology

Team

  • Board-certified ophthalmologists and optometrists team, Board-certified — Medical team

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Coeur d'Alene location): 4.3 out of 5 stars (189 reviews)
  • Birdeye (Hayden location): 4.9 out of 5 stars (440 reviews)
  • Yahoo Local: 3.0 out of 5 stars (24 reviews)

Patients praise

  • praise for specific ophthalmologists, particularly Dr. Duke and Dr. Granier
  • professional, kind, and knowledgeable clinical staff in many instances
  • satisfaction with cataract surgery outcomes for some patients

Common complaints

  • dissatisfaction with administrative and billing staff/processes
  • reports of long wait times
  • mixed experiences regarding surgery outcomes and costs
  • perceived lack of personalized care or "factory-like" environment

"Dr. Allison Granier is the best. I am halfway through cataract surgery with Dr. Granier, and I couldn't be happier. Great bedside manner, very professional."

— Yahoo Local Review

"Incompetent administrative staff and billing staff. Be careful they will take your insurance info, assure you that they will submit it to your your insurance. They will not. Then they will bill you. If you don't pay it they will refer you to collections."

— TrustReviewers Review

"Dr Sara Duke is measured, thorough, and very personal. We have seen her and the team for 8 years - a great choice!"

— Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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