Eliot Community Human Services
Behavioral Health • Concord, MA • Since 1958
About
Eliot Community Human Services is a Massachusetts-based nonprofit delivering evidence-based behavioral healthcare and human services for children, families, and individuals. Key details: - Focus: Mental health care, behavioral health, developmental disabilities, early childhood intervention, care coordination, and youth/family programming. - Reach: Serves 60,000+ individuals annually across Massachusetts; operates 3 offices (HQ in Lexington, MA). - Model: Person-centered, community-based approach with an integrated, transdiagnostic framework to achieve timely, lasting outcomes. - Staff & scale: About 2,500–778 employees reported across sources; large nonprofit with broad service footprint. - Founded: 1958; HQ at 125 Hartwell Ave, Lexington, MA. - Contact: General inquiries via info@eliotchs.org or contact@eliotchs.org; main phone (781) 861-0890. If you’re specifically seeking a Behavioral Health Clinic in Concord, MA: Eliot appears to operate primarily from Lexington (HQ) with Massachusetts-wide programs. There is no explicit Concord clinic listed among the three U.S. offices. For precise Concord-based services, contact Eliot directly to confirm current clinic locations or any satellite/partner sites serving Concord.
Clinic Type
Behavioral Health (multi-location group)
Address
86 Baker Ave Extension, Suite 100, Concord, MA 01742; 173 Chelsea Street, Everett, MA 02149; 62 Brown Street, Suite 305, Haverhill, MA 01835; 125 Hartwell Avenue Lexington, MA 02421
Phone
To schedule an appointment: (978) 369-1113 (Concord); (781) 388-6200 (Everett); 888-769-5201 (Haverhill); 781-861-0890 (Lexington)
info@eliotchs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
EMERGENCY: (800) 988-1111
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at Eliot’s Behavioral Health Clinics?
Services may include individual, couples, family, and group therapy, medication assessment and management, and psychological and cognitive testing, among others.
Who provides evaluation and follow-up for medication management?
Board certified psychiatrists, nurse practitioners, and certified nursing specialists provide evaluation, medication assessment and follow-up to clients.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp (for Eliot Community Mental Health Center, Concord): 2.0 out of 5 stars (based on 5 reviews) (5 reviews)
Patients praise
- Specific individual therapists or clinicians described as caring, professional, and knowledgeable
- Some specialized programs, such as specific DBT classes, cited as highly impactful for recovery
- Trauma-informed and culturally competent care highlighted in certain positive experiences
Common complaints
- Difficulty accessing services and long wait times for appointments or therapist assignment
- Concerns regarding professional conduct, perceived lack of empathy, and unprofessional communication from administrative or support staff
- Frustration with high staff turnover, particularly among psychiatrists, leading to continuity of care issues
- Specific complaints about medication management and administrative hurdles in obtaining prescriptions
- Reports of feeling unheard or experiencing poor communication within treatment teams
"The therapists at The Eliot Center are excellent. Unfortunately the receptionist is extremely rude and unhelpful."
— Yelp user review (Concord location)"Every single time filling my medications, there is an issue... they do not know how to do their damn jobs."
— Rehab.com user review (Everett location)"I was in a bad place 18 months ago and this class changed me. I give much respect to the following people... These people go the extra mile to help you."
— Rehab.com user review (Lynn location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Eliot to expand care to North Shore youth - Itemlive — Sep 5, 2025
- State Awards $1.2M Early Childhood Mental Health Consultation Grant Locally - WHAVWHAV — Jul 8, 2026
- State Awards Area Organization $1.2 Million to Address Children’s Mental Health Needs - WHAVWHAV — Jul 17, 2025
- Pyramid Healthcare to Open New Boston Metro Area Treatment Facility | Pyramid Healthcare Corporate — Dec 2, 2025
- Riverbend to close adult mental health housing facility in Concord due to funding challenges - Concord Monitor — Jul 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
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