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Clinic Type

Internal Medicine

Address

Medical Office Building Emerson Hospital’s main campus, Concord, MA

Phone

978-371-5386

Email

FederalPPDRQuestions@cms.hhs.gov

Opening Hours

Saturday appointments with Nurse Practitioner, 8am-4:30pm; other hours not specified

Services Offered

  • comprehensive primary care
  • physical examinations
  • routine health screenings
  • preventive care
  • contraception
  • routine immunizations
  • sick visits
  • preventive health visits
  • chronic disease management
  • annual physicals

Team

  • Katherine Marcinkus — Provider
  • Noor A. Roomi — Provider

Insurance & Payment

Languages Spoken

Current Offers

Accepting new patients

FAQs

What services are provided at Emerson Health Internal Medicine?

Comprehensive primary care, including physical examinations, routine health screenings and preventive care, including contraception, routine immunizations, sick visits, preventive health visits, chronic disease management, and annual physicals.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Emerson Practice Associates): 1.4 out of 5 stars (10 reviews)
  • Momentary Labs (CMS HCAHPS data): 4 out of 5 stars (Hospital) (451 patient surveys)
  • Vitals (for Dr. Ya Tze Tong): 4.6 out of 5 stars (not explicitly stated)

Patients praise

  • physicians described as empathetic, knowledgeable, and good listeners
  • high satisfaction with communication from doctors and nurses in hospital setting
  • thorough and efficient medical care for some patients
  • strong quality of discharge information

Common complaints

  • billing and payment process issues
  • perceived staff incompetence or lack of responsiveness
  • lack of follow-up on care
  • unprofessional behavior from front-desk staff
  • hospital facility noise and cleanliness concerns

"The nurses here are completely incompetent and rude... The girls behind the front desk also speak very loudly about patients while you’re in the waiting area."

LocalityBiz (Emerson Health Primary Care Concord)

"I also received a bill for services never rendered... the person on the other side of the line appears to be part of a scam."

Birdeye (Emerson Practice Associates)

"Dr. Tong is personable, interactive and a good listener. Always answer my email questions in a prompt manner."

Vitals (Dr. Ya Tze Tong)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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