Otolaryngology (Ear, Nose & Throat) - Emerson Health
Otolaryngology (ENT) • Concord, MA
About
Emerson Health is a nonprofit health system anchored by Emerson Hospital in Concord, MA. The organization runs a full-service community hospital with a focus on nursing care and specialty patient centers. Located in Concord (HQ: 133 Old Road to Nine Acre Corner, Concord, MA 01742), Emerson Health employs about 930 staff and reports annual revenue around $10 million. The system operates in the Hospitals and Health Care industry and maintains multiple offices in Concord, MA. Contact: 800-439-0183 or 978-369-1400. Website: emersonhealth.org.
Clinic Type
Otolaryngology (ENT)
Address
133 Old Road To Nine Acre Corner, Concord, MA 01742, US
Phone
978-256-5557
FederalPPDRQuestions@cms.hhs.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Standard charges and price transparency available via Emerson Health
Languages Spoken
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Pricing
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Vitals (Dr. Stephen Smith): 4.2/5 stars (6 reviews)
- US News (Dr. Mark Brown): 5/5 stars (45 reviews)
- Healthgrades (Dr. Mark Brown): 3.4/5 stars (17 reviews)
Patients praise
- Physician expertise and professionalism
- Ability to listen and answer questions thoroughly
- Friendly clinical staff (in some contexts)
- Efficient service
Common complaints
- Rude or unhelpful office staff
- Inconvenient office policies regarding patient arrival times
"I was very pleased with Dr Smith. He spent much time asking questions, listening carefully to my answers and explaining test results. The office receptionist on the other hand was quite rude."
— Vitals (Review of Dr. Stephen Smith)"The provider sees me every 3-4 months. Therefore he is familiar with my ear problem. He is always polite and works extremely fast. The staff is always friendly."
— Mass General Brigham (Review of Dr. Michael Fattal, Concord)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Concord Hospital Health System expands access to specialty care with new Plymouth location | Health | unionleader.com — Jun 23, 2026
- Emerson Health Raising $60 Million for New Emergency Department Construction, Other Improvements - WestfordCAT — Jul 31, 2025
- Emerson Health launches $60 million fundraising campaign for new Emergency Department - News - Nashoba Valley Chamber of Commerce — Dec 16, 2025
- Concord Hospital Health System expands access in Plymouth | Health & Wellness | laconiadailysun.com — Jun 30, 2026
- 3 things patients want most: Emerson’s chief strategy… — Sep 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More otolaryngology (ent) clinics in Concord
Mass General Brigham (MGB) is a large not-for-profit, integrated health system in Greater Boston that includes Massachusetts General Hospital, Brigham and Women’s Hospital, and multiple community hospitals and health services. It is a principal teaching affiliate of Harvard Medical School and operates Mass Eye and Ear as part of its network of affiliated hospitals and specialty centers. MGB, formerly Partners HealthCare, rebranded in 2020 to present a unified system identity. As of 2024, it has about 82,000 staff and around $20.6 billion in operating revenue. The system has faced regulatory scrutiny over costs and expansion, including a system-wide Performance Improvement Plan in 2022. Mass Eye and Ear operates within MGB’s umbrella, offering ophthalmology and related eye-care services through its network of hospitals and clinics, including the Concord area.
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