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Clinic Type

Internal Medicine

Address

120 Walnut Commons Ln Ste D Cookeville, TN 38501

Phone

(931) 526-5777

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Mary L Collins, ACNP-BC — Nurse Practitioner
  • Ryan T Hunley, DO — Physician
  • Mary Brooke T Wyatt, PA-C — Physician Assistant
  • Robert B Knowles, MD — Physician
  • Ty T Webb, MD — Physician
  • Chad A Griffin, MD — Physician
  • Sharon D Hampton, DO — Physician
  • Gene D Adams, PA — Physician Assistant

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD and Vitals (for Dr. Amy Hix): 3.6 to 4.0 out of 5 stars (varying by platform) (9 ratings)
  • Healthgrades (for William Swafford, PA): 4.0 out of 5 stars (4 ratings)
  • Birdeye (for Ascension Saint Thomas Urgent Care - Cookeville): 4.6 out of 5 stars (1,681 ratings)

Patients praise

  • friendly and professional staff reported for some individual providers
  • providers described as knowledgeable and willing to listen and explain treatments
  • positive experiences with appointment availability for certain clinicians

Common complaints

  • long wait times at affiliated urgent care facilities
  • concerns regarding staff professionalism and courtesy at urgent care locations
  • billing transparency issues at urgent care facilities
  • reports of non-compassionate or rushed care in older provider reviews

"Fast service, very professional and affable. Entire staff was warm and welcoming."

Healthgrades patient review for William Swafford, PA

"non-compassionate. rude mannerisms. doesn't take time for your questions. Spends maybe 3 minutes with you, if you're lucky."

Vitals patient review for Dr. Amy Hix

"This Urgent Care is pathetic. I took my daughter in with symptoms of either Strep or an ear/sinus infection. We waited almost 3 hours before we were seen."

Birdeye patient review for Ascension Saint Thomas Urgent Care - Cookeville

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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